Branch Banking Specialist: Sales & Service

Peoples-Bank; Morgantown (KY); On-site; USD 38,000 - 46,000; Full time

Job summary

Peoples Bank in Morgantown, KY is seeking a Universal Banker to provide exceptional service and handle deposits, CSR transactions, and consumer loans. The role focuses on sales referrals and cross-selling bank products while maintaining high customer satisfaction in a branch setting.

You will engage customers to identify needs, perform routine banking duties, and support the branch in achieving sales goals. A fast-paced environment requires reliability and strong communication.

Qualifications

• High School Diploma or GED.
• Minimum 1-year work related experience in customer service.
• Daily reliable transportation.
• Role requires consistent standing and ability to lift up to 25 lbs.
• Travel to attend internal education/meetings and overnight stays may be required.
• Must pass background and credit standards to hold NMLS credentials.

Responsibilities

• Deliver superior customer service with a friendly demeanor and problem resolution.
• Develop and retain the customer base; greet by name and respond promptly.
• Maintain confidentiality of customer information.
• Process complex, multi-step transactions with accuracy and speed.
• Research and offer solutions to customer issues and follow up on resolutions.
• Refer customers to appropriate bank partners for selling and cross-selling products.
• Meet sales referral goals and maintain knowledge of products and services.
• Travel to other branches as needed to cover staffing.

Skills

Customer service

Communication skills

Team player

Reliability

Education

High School Diploma or GED

1+ year customer service experience

NMLS background/credit standards

Job description

Peoples Bank in Morgantown, KY is seeking a Universal Banker to provide exceptional service and handle deposits, CSR transactions, and consumer loans. The role focuses on sales referrals and cross-selling bank products while maintaining high customer satisfaction in a branch setting.

You will engage customers to identify needs, perform routine banking duties, and support the branch in achieving sales goals. A fast-paced environment requires reliability and strong communication.