Relationship Banker: Service, Sales & Lending Expert

ChoiceOne Financial Services, Inc.; Holly (MI); On-site; USD 22,041 - 30,307; Full time

Job summary

ChoiceOne Financial Services, Inc. in Michigan is seeking a Universal Banker to deliver exceptional customer service while building relationships and advising on deposits, loans, and other banking products. This on-site role emphasizes a disciplined sales process and proactive referrals to deepen customer partnerships.

The position requires strong communication, accuracy, and regulatory compliance, with opportunities for growth through cross-branch collaboration and ongoing training.

Qualifications

• High School Diploma or equivalent.
• Minimum of six (6) months cash handling experience preferred.
• One (1) year of customer service in banking, financial services or goal-drive retail sales preferred.
• Successful completion of ChoiceOne’s Retail Advancement Program (RAP).

Responsibilities

• Provide excellent customer service and effectively resolve customer challenges.
• Understand and educate customers on consumer deposit and lending products.
• Drive sales with a disciplined sales process and use current banking technology to drive both sales and service.
• Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhere to all operational, security, risk and regulatory policies and procedures.
• Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation.
• Process customer day-to-day transactions as needed.
• Opens new personal and business accounts in accordance with bank policies and regulatory requirements.
• Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position.
• Be familiar with and comply with all federal and state banking regulations as applicable.

Skills

Communication

Analytical

Technical Skills

Quality

Quantity

Dependability

Flexibility

Initiative

Education

High School Diploma or equivalent

Tools

NMLS

Job description

ChoiceOne Financial Services, Inc. in Michigan is seeking a Universal Banker to deliver exceptional customer service while building relationships and advising on deposits, loans, and other banking products. This on-site role emphasizes a disciplined sales process and proactive referrals to deepen customer partnerships.

The position requires strong communication, accuracy, and regulatory compliance, with opportunities for growth through cross-branch collaboration and ongoing training.