Branch Experience & Digital Banking Teller

M&T Bank Corporation; Westminster (MD); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Westminster, MD is seeking a personable Customer Service Associate to deliver exceptional, face-to-face banking experiences. You will handle routine transactions, balance cash, and ensure accuracy while promoting digital self-service options to customers.

A high school diploma and at least 6 months of customer service experience are required, with strong communication and organizational skills.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Proven verbal communication and interpersonal skills.
• Attention to detail and ability to multitask in a retail setting.

Responsibilities

• Provide exceptional branch customer service and assist with daily transactions.
• Balance and process transactions accurately following policy.
• Engage customers and identify opportunities, guiding to digital self-service.
• Resolve escalated account issues and log complaints.
• Maintain AML/BSA/KYC compliance and internal controls.
• Assist with lobby management and basic branch operations.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Prioritization

Data entry

Digital literacy

Education

High School diploma or GED

Job description

M&T Bank Corporation in Westminster, MD is seeking a personable Customer Service Associate to deliver exceptional, face-to-face banking experiences. You will handle routine transactions, balance cash, and ensure accuracy while promoting digital self-service options to customers.

A high school diploma and at least 6 months of customer service experience are required, with strong communication and organizational skills.