Branch Banker: Elevate Customer Experience & Solutions

M&T Bank Corporation; Bear (DE); Hybrid; USD 28,000 - 47,000; Full time

Job summary

M&T Bank Corporation in Bear, Delaware is seeking an Onsite Universal Banker to deliver exceptional customer experience in our branch.

You will educate customers on Consumer and Business Banking solutions, process transactions, support daily branch operations, and refer complex needs to the right specialist. This role emphasizes sales and service, digital engagement, AML/KYC compliance, and delivering a differentiated, customer-centric experience.

Qualifications

• High school diploma or GED required.
• 1+ year of proven retail sales, call center, customer service, or telesales experience.
• Strong verbal communication and interpersonal skills.
• Ability to work under time constraints and in a team environment.

Responsibilities

• Educate customers and explain Consumer and Business Banking solutions and benefits.
• Engage customers to use digital capabilities and bank with us.
• Assist with branch operations and process customer transactions accurately.
• Log and resolve customer complaints and escalate complex issues.

Skills

Verbal communication

Interpersonal skills

Customer service experience

Education

High school diploma or GED

Tools

Internet basics

Job description

M&T Bank Corporation in Bear, Delaware is seeking an Onsite Universal Banker to deliver exceptional customer experience in our branch.

You will educate customers on Consumer and Business Banking solutions, process transactions, support daily branch operations, and refer complex needs to the right specialist. This role emphasizes sales and service, digital engagement, AML/KYC compliance, and delivering a differentiated, customer-centric experience.