Branch Banking Manager: People, Performance & Service Leader

Jobtailor; United States; On-site; USD 85,000 - 110,000; Full time

Job summary

Jobtailor is seeking a Branch Leadership Supervisor to directly supervise Universal Banker I and II at an assigned branch cluster. You will establish performance expectations, coach, conduct reviews, and manage development plans across multiple branches.

You will also lead onboarding, staffing, and scheduling, while addressing performance concerns and supporting succession planning. Travel between branches and maintaining service standards are essential to success.

Qualifications

• Bachelor's degree preferred; equivalent experience considered.
• Minimum 3–5 years in retail banking or credit union environment.
• Minimum 2 years of supervisory or coaching experience preferred.
• Demonstrated ability to develop employees, manage performance, and coach sales and service behaviors.
• Working knowledge of deposit products, account opening procedures, consumer lending, referrals, and regulatory requirements.

Responsibilities

• Supervise Universal Banker I and II within an assigned branch cluster.
• Set performance expectations and conduct coaching, 1:1 meetings, and reviews.
• Address performance concerns through coaching and corrective action.
• Identify and develop high-potential employees and support succession planning.
• Assist with onboarding, training, and integration of new hires.
• Coordinate staffing and scheduling across branches and monitor attendance.
• Promote service standards and coach member engagement and relationship-building.
• Support branch procedures and regulatory compliance.
• Travel regularly between assigned branches to support operations.
• Perform Universal Banker responsibilities as needed.

Skills

Leadership

Employee Development

Performance Management

Coaching

Relationship Building

Regulatory Knowledge

Staff Scheduling

Communication

Influencing

Problem Solving

Education

Bachelor's degree in Business/Finance/Management or related field

Tools

Microsoft Office

Branch Operating Systems

NMLS Registration

Job description

Jobtailor is seeking a Branch Leadership Supervisor to directly supervise Universal Banker I and II at an assigned branch cluster. You will establish performance expectations, coach, conduct reviews, and manage development plans across multiple branches.

You will also lead onboarding, staffing, and scheduling, while addressing performance concerns and supporting succession planning. Travel between branches and maintaining service standards are essential to success.