Bank Branch Supervisor & Customer Experience Lead

Firstrust Bank; Harmonville (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Firstrust Bank is seeking a Universal Supervisor to lead the branch's Universal and Teller teams, delivering a seamless customer experience and meeting sales goals. You will supervise daily operations, train staff in policies, and drive service excellence.

The role requires supervising cash handling, opening accounts, and promoting bank products; a passion for helping customers is essential. On-site position with growth opportunities.

Qualifications

• Minimum of a high school diploma or equivalent; college experience a plus.
• Experience in banking or retail with cash handling is preferred.
• Strong interpersonal and communication skills; ability to build rapport with customers.
• Familiarity with CRM systems is a plus, especially Salesforce.

Responsibilities

• Ensure high-quality customer service across Universal and Teller staff.
• Open deposit accounts and buildRelationships with customers for product referrals.
• Guide and coach staff on policies and procedures; assist in performance feedback.
• Manage branch scheduling, training, and daily cash controls; oversee audits.

Skills

Customer service

Leadership

Cash handling

CRM (Salesforce)

Education

High School diploma or equivalent

NMLS certification

Tools

Salesforce

Job description

Firstrust Bank is seeking a Universal Supervisor to lead the branch's Universal and Teller teams, delivering a seamless customer experience and meeting sales goals. You will supervise daily operations, train staff in policies, and drive service excellence.

The role requires supervising cash handling, opening accounts, and promoting bank products; a passion for helping customers is essential. On-site position with growth opportunities.