Customer Service Representative Floater - MD/DC

EagleBank; Bethesda (MD); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank in Bethesda, MD is seeking a Customer Service Representative to establish and deepen client relationships and deliver quality service in a 100% on-site role. You will process teller transactions, balance cash, and refer complex requests to teammates for resolution.

The position requires a personal vehicle, a High School Diploma or equivalent, and experience with banking products. Eligible branches include Shady Grove, Park Potomac, Twinbrook, and more within the MD/DC area.

Qualifications

• Must have a personal vehicle
• High School Diploma or equivalent
• 1 year cash handling
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
• Knowledge of Platform and Teller system
• Exhibits professionalism with internal and external customers
• Knowledge of deposit products and services
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by maintaining knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
• Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
• Serves as main point of contact for client problem resolution.
• Joining our MD/DC Floater team places you at a base branch and covering the following branches as needed: Shady Grove, Park Potomac, Twinbrook, Silver Spring, Bethesda, Chevy Chase, Gallery Place, K Street, and McPherson. After 6 months in the floating pool, you can apply to other positions.

Skills

Customer service

Verbal communication

Written communication

Face-to-face interaction

Reliability

Education

High School Diploma or equivalent

Tools

Banking systems (Platform/Teller)

MS Office

Job description

Overview

We are a values driven organization puttingRelationships FIRST. EagleBank (NASDAQ – EGBN) is focused on beingFlexible, Involved, Responsive, Strong, andTrusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26, with additional premium pay plus mileage reimbursements beyond regular commuting.

The success of this position is reliant on face-to-face interaction and requires 100% on‑site work. You may be required to go to any branch with minimal notice. Having reliable private transportation is critical to be as efficient as possible.

Responsibilities

TheCustomer Service Representative establishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross‑sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Joining our MD/DC Floater team places you at a base branch and covering the following branches as needed: Shady Grove, Park Potomac, Twinbrook, Silver Spring, Bethesda, Chevy Chase, Gallery Place, K Street, and McPherson. After 6 months in the floating pool, you can apply to other positions.

The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in‑person assisted and automated transaction services.

Qualifications

REQUIREMENTS:

• Personal vehicle required
• High School Diploma or equivalent
• 1 year cash handling
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking
• Knowledge of Platform and Teller system
• Exhibits professionalism with internal and external customers
• Knowledge of deposit products and services
• Knowledge of banking regulations, policies, and procedures
• Basic knowledge of MS Office products

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.