Customer Service Representative Floater - VA/DC

EagleBank; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative for an on-site role across VA/DC branches. You will handle teller transactions, balance cash, and maintain strong relationships with clients while delivering quality service.

Ideal candidates have cash handling experience, knowledge of teller systems, and familiarity with bank products and regulations. The role requires reliable transportation and willingness to work at multiple branches in the DMV area.

Qualifications

• High School Diploma or equivalent.
• 1 year cash handling.
• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent EagleBank branch banking.
• Knowledge of Platform and Teller system.
• Knowledge of deposit products and services.
• Knowledge of banking regulations, policies, and procedures.
• Basic knowledge of MS Office products.

Responsibilities

• Establishes, retains and deepens relationships with new and existing clients through quality service.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by applying knowledge of bank products and services, escalating when needed.
• Serves as main point of contact for client problem resolution.
• Supports cross-sell goals by identifying additional banking needs.

Skills

Cash handling

Platform/Teller system

Professionalism with customers

MS Office knowledge

Banking regulations knowledge

Deposit products knowledge

Relationship building

Education

High School Diploma or equivalent

Tools

MS Office

Platform/Teller system

Job description

Overview

We are a values driven organization puttingRelationships FIRST. EagleBank (NASDAQ – EGBN) is focused on beingFlexible, Involved, Responsive, Strong, andTrusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26, with additional premium pay plus mileage reimbursements beyond regular commuting.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work. You may be required to go to any branch with minimal notice. Having reliable private transportation is critical to be as efficient as possible.

Responsibilities

TheCustomer Service Representativeestablishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Joining our VA/DC Floater team places you at a base branch and covering the following branches as needed: Tysons Corner, Ballston, Fairfax, Gallery Place, K Street, and McPherson.After 6 months in the floating pool, you can apply to other positions.

The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.

Qualifications

REQUIREMENTS:

• Personal vehicle required


• High School Diploma or equivalent


• 1 year cash handling


• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking


• Knowledge of Platform and Teller system


• Exhibits professionalism with internal and external customers


• Knowledge of deposit products and services


• Knowledge of banking regulations, policies, and procedures


• Basic knowledge of MS Office products

If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.