Customer Service Representative Floater - VA/DC

EagleBank; Washington (District of Columbia); On-site; USD 28,000 - 39,000; Full time

Job summary

EagleBank is seeking a Customer Service Representative to build and maintain relationships with clients at our on-site Washington, DC area branches. You will process teller transactions, balance cash, and handle routine service issues while delivering friendly, accurate service.

Ideal candidates have a High School Diploma and at least 1 year of cash handling, with knowledge of teller systems and banking products. Reliable transportation is required for branch coverage as needed.

Qualifications

• 1 year cash handling experience required.
• High School Diploma or equivalent.
• Knowledge of Teller system and banking platforms.
• Knowledge of deposit products and services.
• Understanding of banking regulations and policies.
• Proficient with MS Office.
• Personal vehicle required.

Responsibilities

• The Customer Service Representative establishes, retains and deepens relationships with new and existing clients.
• Provides quality service to internal and external clients through effective and professional written and verbal communication.
• Processes teller transactions and balances cash accurately and efficiently.
• Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments.
• Possesses strong knowledge of the platform and teller systems.
• Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals.
• Serves as main point of contact for client problem resolution.
• Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Skills

Cash handling

Teller systems

Banking products knowledge

Platform knowledge

Professionalism

MS Office

Face-to-face service

Vehicle required

Education

High School Diploma or equivalent

Job description

Overview

We are a values driven organization puttingRelationships FIRST. EagleBank (NASDAQ – EGBN) is focused on beingFlexible, Involved, Responsive, Strong, andTrusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.

EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $20.05 to $28.26, with additional premium pay plus mileage reimbursements beyond regular commuting.

The success of this position is reliant on face-to-face interaction and requires 100% on-site work. You may be required to go to any branch with minimal notice. Having reliable private transportation is critical to be as efficient as possible.

Responsibilities

TheCustomer Service Representativeestablishes, retains and deepens relationships with new and existing clients. Provides quality service to internal and external clients through effective and professional written and verbal communication. Processes teller transactions and balances cash accurately and efficiently. Resolves basic service issues by maintaining a developed working knowledge of basic bank products and services while referring more complex requests to appropriate colleagues or departments. Possesses strong knowledge of the platform and teller systems. Proactively and reactively contacts clients to identify additional banking needs to strengthen client relationships and meet cross-sell goals. Serves as main point of contact for client problem resolution. Complies with policies, procedures, rules and regulations, and completes training requirements as warranted for the position.

Joining our VA/DC Floater team places you at a base branch and covering the following branches as needed: Tysons Corner, Ballston, Fairfax, Gallery Place, K Street, and McPherson.After 6 months in the floating pool, you can apply to other positions.

The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region. We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.

Qualifications

REQUIREMENTS:

• Personal vehicle required


• High School Diploma or equivalent


• 1 year cash handling


• 2 years Platform/Opening/Servicing/Closing Accounts or equivalent internal EagleBank branch banking


• Knowledge of Platform and Teller system


• Exhibits professionalism with internal and external customers


• Knowledge of deposit products and services


• Knowledge of banking regulations, policies, and procedures


• Basic knowledge of MS Office products

If you aren’t hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.