Customer-Centric Banker: Digital & Solutions Advocate

mtb; Manchester (NH); On-site; USD 29,000 - 47,000; Full time

Job summary

M&T Bank is seeking a Branch Teller/Customer Service Associate in Manchester, NH to deliver exceptional customer service and drive branch sales. You will educate customers on Consumer and Business Banking options, assist with transactions, and promote digital tools while maintaining accurate records and compliance.

The role emphasizes relationship-building, cross-selling opportunities, and a customer-centric approach in a fast-paced branch environment.

Qualifications

• Must have strong customer service skills and ability to explain banking products.
• Sales-oriented mindset with ability to cross-sell branch solutions.
• Excellent verbal and written communication; comfortable with customer interactions.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and advise based on needs.
• Engage customers and promote digital banking capabilities.
• Explain loan criteria at a high level and process transactions accurately.
• Handle customer inquiries, resolve issues, and log interactions in the system.
• Assist with lobby management, greet customers, and identify referral opportunities to partners.
• Ensure compliance with AML, BSA, and KYC procedures and escalate suspected fraud.
• Support daily branch operations and maintain internal controls.

Skills

Customer service

Sales

Communication

Interpersonal skills

Problem solving

Bilingual

Education

High school diploma or GED

Job description

M&T Bank is seeking a Branch Teller/Customer Service Associate in Manchester, NH to deliver exceptional customer service and drive branch sales. You will educate customers on Consumer and Business Banking options, assist with transactions, and promote digital tools while maintaining accurate records and compliance.

The role emphasizes relationship-building, cross-selling opportunities, and a customer-centric approach in a fast-paced branch environment.