Branch Banking & Digital Experience Specialist

Bank of Hawaii; Hilo (HI); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of Hawaii in Hawaii seeks a Branch Associate to deliver exceptional customer service, engage clients with digital solutions, and help them complete banking transactions quickly and securely.

You will process a wide range of transactions, balance cash, assist with vault and ATM duties, cross-sell services, and support new account openings while maintaining compliance with bank policies.

Qualifications

• Experience in retail banking or customer-facing roles.
• Cross-selling financial products to meet customer needs.
• Ability to handle cash accurately and securely.

Responsibilities

• Manages branch client experience and greets customers to ensure smooth service.
• Identifies customer needs and promotes appropriate banking products and services.
• Processes a wide range of transactions including deposits, withdrawals, and transfers; balances cash.
• Supports vault, ATM, and related cash-handling procedures as needed.
• Delivers exceptional service while guiding customers to digital and mobile banking options.

Skills

Customer service

Sales

Cash handling

Banking product knowledge

Education

High School Diploma or GED

Tools

Banking software

Job description

Bank of Hawaii in Hawaii seeks a Branch Associate to deliver exceptional customer service, engage clients with digital solutions, and help them complete banking transactions quickly and securely.

You will process a wide range of transactions, balance cash, assist with vault and ATM duties, cross-sell services, and support new account openings while maintaining compliance with bank policies.