Customer-Focused Banking & Services Specialist

Bank of Hawaii; Waimea/Kamuela (HI); On-site; USD 42,000 - 66,000; Full time

Job summary

Bank of Hawaii is seeking a Branch Client Experience professional in Hawaii who delivers exceptional service, engages customers with digital banking solutions, and assists with everyday transactions. The role focuses on understanding client needs, cross-selling products, and guiding patrons to the right banker.

The position requires cash handling, cooperation with vault/ATM duties, and the ability to operate in a dynamic branch environment with adherence to bank policies and regulations.

Qualifications

• 2+ years of experience in consumer sales, marketing and/or customer service.
• Demonstrates ability and desire to enhance knowledge and advance skills in more complex personal financial services.

Responsibilities

• Manages overall branch client experience by engaging existing and prospective clients and guiding them to the proper banker.
• Addresses customer needs, cross-sells, opens new accounts, and processes a wide range of financial transactions.
• Balances cash, opens/closes vault, and assists with ATM, vault, cash recycler and armored car duties.

Skills

Customer experience

Sales performance

Communication skills

Technology literacy

Cash handling

Team collaboration

Problem solving

Education

High School Diploma or GED

Job description

Bank of Hawaii is seeking a Branch Client Experience professional in Hawaii who delivers exceptional service, engages customers with digital banking solutions, and assists with everyday transactions. The role focuses on understanding client needs, cross-selling products, and guiding patrons to the right banker.

The position requires cash handling, cooperation with vault/ATM duties, and the ability to operate in a dynamic branch environment with adherence to bank policies and regulations.