Universal Banker: Customer Experience & Digital Solutions

Bank of Hawaii; Aiea (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

Bank of Hawaii is seeking a Branch Customer Service Specialist to engage clients with exceptional service and demonstrate digital banking options. You will introduce and sell financial services to meet client needs and process a variety of transactions, including cash handling and vault duties.

The role requires flexibility to work evenings, weekends, and holidays, with ability to stand for extended periods and lift up to 30 lbs; relief staff may work at multiple locations.

Qualifications

• High School Diploma or GED required.
• 2+ years in consumer sales, marketing and/or customer service.
• Cash handling experience in a retail environment or teller experience.
• Ability to work evenings, weekends and holidays; stand for long periods; lift up to 30 lbs.
• Relief staff may work at different locations.

Responsibilities

• Manages overall branch client experience; greet and guide customers to the appropriate banker; handle and resolve complaints.
• Maintains and sells financial services through profiling; cross-sells and opens new accounts.
• Processes a wide range of financial transactions; balances cash; vault/ATM duties.
• Identifies and secures new high-value clients; manages referrals, sales tracking and prospecting.
• Keeps informed of bank policies, laws and product knowledge; supports promotions.
• Performs other duties as assigned.

Skills

Customer service

Sales skills

Cash handling

Technology literacy

Communication

Problem solving

Education

High School Diploma or GED

Tools

Cash recycler

ATM terminals

Vault operations

Job description

Bank of Hawaii is seeking a Branch Customer Service Specialist to engage clients with exceptional service and demonstrate digital banking options. You will introduce and sell financial services to meet client needs and process a variety of transactions, including cash handling and vault duties.

The role requires flexibility to work evenings, weekends, and holidays, with ability to stand for extended periods and lift up to 30 lbs; relief staff may work at multiple locations.