Branch Banker: Customer Experience & Sales

M&T Bank; Wayne (PA); On-site; USD 28,929 - 46,838; Full time

Job summary

M&T Bank is seeking a Teller to support branch customers in Wayne, PA. You will educate clients on Consumer and Business Banking products, promote digital features, and address a variety of banking needs in a fast-paced environment.

Responsibilities include processing transactions, handling inquiries, and following the bank sales process to enhance customer relationships while maintaining compliance and exceptional service.

Qualifications

• Strong verbal communication skills.
• Ability to interact with varying customers (consumer to small business).
• Proficiency with internet user-level technology.

Responsibilities

• Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on identified needs.
• Engage customers and promote use of digital capabilities in interactions.
• Explain high-level criteria used to decision loan applications.
• Complete servicing-related tasks for Consumer and Business Banking relationships and identify opportunities to upsell.
• Follow the Bank’s sales process and provide customer-focused advice and guidance.
• Proactively reach out to customers to support retention and expansion of relationships.
• Adhere to customer service standards and deliver solutions in moments that matter.

Skills

Customer service

Retail sales

Telesales

Communication

Interpersonal skills

Education

High school diploma or equivalent

Job description

M&T Bank is seeking a Teller to support branch customers in Wayne, PA. You will educate clients on Consumer and Business Banking products, promote digital features, and address a variety of banking needs in a fast-paced environment.

Responsibilities include processing transactions, handling inquiries, and following the bank sales process to enhance customer relationships while maintaining compliance and exceptional service.