Branch Banking & Customer Experience Specialist

M&T Bank; Wynantskill (NY); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Wynantskill, NY is hiring a Teller to support daily branch operations and deliver exceptional customer service. You will handle transactions, explain banking solutions, and refer customers to partners for additional products and services.

Strong communication, interpersonal skills, and the ability to work in a fast-paced environment are essential. Prior retail or call center experience is a plus, with emphasis on customer-centric problem solving.

Qualifications

• High school diploma or GED required; 1 year of retail sales, call center, customer service, or telesales experience preferred.
• Strong verbal communication and interpersonal skills are essential.
• Ability to interact with a range of customers and handle difficult conversations.
• Proficiency with internet-based technology and standard computer systems.

Responsibilities

• Educate customers on Consumer and Business Banking solutions and make recommendations.
• Engage customers to promote digital banking and cross-sell where appropriate.
• Explain loan-application criteria and complete servicing tasks for customer relationships.
• Follow the branch sales process and log customer interactions accurately.
• Proactively reach out to customers to support retention and growth of relationships.

Skills

Strong verbal communication

Strong interpersonal skills

Customer service oriented

Multitasking

Digital literacy

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank in Wynantskill, NY is hiring a Teller to support daily branch operations and deliver exceptional customer service. You will handle transactions, explain banking solutions, and refer customers to partners for additional products and services.

Strong communication, interpersonal skills, and the ability to work in a fast-paced environment are essential. Prior retail or call center experience is a plus, with emphasis on customer-centric problem solving.