Branch Banking Concierge & Solutions Advisor

M&T Bank; Manchester (AL); On-site; USD 26,000 - 43,000; Full time

Job summary

M&T Bank in Manchester, PA seeks a Branch Teller to support daily operations and deliver exceptional customer service for Consumer and Business Banking clients. You will complete transactions, educate customers on features, promote digital banking, and refer opportunities to partners when appropriate.

The role emphasizes compliance, accuracy, and a friendly, problem-solving approach to meet customer needs in a fast-paced branch.

Qualifications

• High school diploma or GED completed.
• Minimum 1 year of proven retail sales, call center, customer service, or telesales experience.

Responsibilities

• Educate customers and explain features of Consumer and Business Banking solutions.
• Engage customers and promote digital banking capabilities.
• Explain loan application criteria and process.
• Complete servicing duties for Consumer and Business Banking relationships.
• Follow sales processes and provide customer-focused guidance.
• Proactively reach out to retain and grow relationships.
• Adhere to compliance, AML, BSA, and KYC requirements.
• Resolve customer issues and accurately log interactions.

Skills

Retail sales experience

Strong verbal communication

Strong interpersonal skills

Time management

Prioritization

Organization

Digital literacy

Customer service

Problem solving

Education

High school diploma or GED

Job description

M&T Bank in Manchester, PA seeks a Branch Teller to support daily operations and deliver exceptional customer service for Consumer and Business Banking clients. You will complete transactions, educate customers on features, promote digital banking, and refer opportunities to partners when appropriate.

The role emphasizes compliance, accuracy, and a friendly, problem-solving approach to meet customer needs in a fast-paced branch.