Branch Banking Client Consultant I: Elevate Client Experience

Flagstar Bank; Napoleon (OH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Leaves program

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant I to deliver front-line service through welcoming clients, handling teller functions, and performing financial transactions. You will support branch growth by educating clients and collaborating with teammates in Napoleon, MI, contributing to a trusted branch experience.

The role emphasizes accuracy, risk awareness, and customer education while balancing day-to-day transactions with service goals and adherence to bank policies.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience: Less than 2 years of customer service and sales experience.
• Preferred experience: Financial Services Industry.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance and client acquisitions.
• Client Experience: Provide positive client experience; address questions or complaints promptly.
• Risk Management: Execute transactions accurately while adhering to policies and regulations.
• Additional Accountabilities: Perform special projects and maintain regulatory compliance.

Skills

Action oriented

Business acumen

Approachability

Problem solving

Priority management

Relationship building

Education

High School / GED

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant I to deliver front-line service through welcoming clients, handling teller functions, and performing financial transactions. You will support branch growth by educating clients and collaborating with teammates in Napoleon, MI, contributing to a trusted branch experience.

The role emphasizes accuracy, risk awareness, and customer education while balancing day-to-day transactions with service goals and adherence to bank policies.