Branch Banking Client Advisor II: Growth & Solutions

Flagstar Bank, N.A.; United States; On-site; USD 24,000 - 37,000; Full time

Job summary

Flagstar Bank, N.A. in Rockaway Park, NY is seeking a Branch Banking Client Consultant II. You will resolve client concerns, provide product details, and help meet clients' financial goals through lending and basic investments.

You\'ll expand relationships with Mortgage and Business Banking partners, maintain high service standards, and support sales targets while navigating regulatory requirements. This role emphasizes client retention and education in a busy retail banking environment.

Qualifications

• Education level required: High School / GED or equivalent.
• Minimum experience: 4–5 years customer service and sales.
• Ability to train and mentor others on products and procedures.

Responsibilities

• Sales Performance: support growth targets in deposits, loans and non-interest income; connect clients to the right team members.
• Client Experience: resolve account questions and issues, deliver engagement and education.
• Risk Management: execute transactions accurately and compliantly; minimize losses.

Skills

Customer service

Sales experience

Communication

Mentoring

Education

High School diploma or equivalent

Job description

Flagstar Bank, N.A. in Rockaway Park, NY is seeking a Branch Banking Client Consultant II. You will resolve client concerns, provide product details, and help meet clients' financial goals through lending and basic investments.

You\'ll expand relationships with Mortgage and Business Banking partners, maintain high service standards, and support sales targets while navigating regulatory requirements. This role emphasizes client retention and education in a busy retail banking environment.