Branch Banking Client Advisor II — Growth & Solutions

flagstar; Grand Rapids (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Flagstar in Grand Rapids, MI seeks a Branch Banking Client Consultant II to support growth, deepen client relationships, and connect clients with Mortgage and Business Banking experts. The role emphasizes sales, service, and compliant banking interactions in a client-centric environment.

The position focuses on lending and basic investment conversations, with broader client discussions and collaboration across banking partners to help clients reach their financial goals.

Qualifications

• Experience in customer service and sales in a financial services environment.
• Ability to train and mentor others on products and procedures.

Responsibilities

• Sales Performance: Help team reach targets in deposits, loans, and non-interest income; facilitate client introductions to appropriate team members.
• Client Experience: Deliver positive client interactions, resolve questions and complaints promptly, and support education and engagement of clients.
• Risk Management: Process transactions accurately and in compliance, aiming for minimal controllable losses.

Skills

Customer service

Sales

Education

High School diploma or GED

Job description

Flagstar in Grand Rapids, MI seeks a Branch Banking Client Consultant II to support growth, deepen client relationships, and connect clients with Mortgage and Business Banking experts. The role emphasizes sales, service, and compliant banking interactions in a client-centric environment.

The position focuses on lending and basic investment conversations, with broader client discussions and collaboration across banking partners to help clients reach their financial goals.