Branch Banking Client Consultant II - Growth & Lending

Flagstar Bank; Grand Rapids, Northern (MI, KY); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Leave Program

Job summary

Flagstar Bank in Grand Rapids, MI is seeking a Branch Banking Client Consultant II to resolve client concerns and provide product details to support financial goals. The role emphasizes client management, retention, and introductions to mortgage and business banking partners.

This position will involve more lending and basic investment interactions, engaging in broader banking conversations with clients. High-quality service and collaboration with cross-functional teams are essential.

Qualifications

• 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and procedures.
• Experience in financial services preferred.

Responsibilities

• Sales Performance: support team to achieve growth targets and initiate client introductions to the right partners.
• Client Experience: resolve account questions, problems or complaints with timely, effective communication.
• Risk Management: perform sales, service, and banking transactions accurately and compliantly.

Skills

Customer Service

Sales

Mentoring

Client Relationships

Education

High School Diploma or GED

Job description

Flagstar Bank in Grand Rapids, MI is seeking a Branch Banking Client Consultant II to resolve client concerns and provide product details to support financial goals. The role emphasizes client management, retention, and introductions to mortgage and business banking partners.

This position will involve more lending and basic investment interactions, engaging in broader banking conversations with clients. High-quality service and collaboration with cross-functional teams are essential.