Branch Banking Client Advisor II

flagstar; Shelby Charter Township (MI); On-site; USD 48,000 - 72,000; Full time

Job summary

Flagstar Bank in Shelby Township, MI is seeking a Branch Banking Client Consultant II to resolve client concerns and provide product details that meet their financial needs.

This role focuses on client management and retention, with introductions to Mortgage and Business Banking partners to ensure clients have access to experts who help them achieve their financial goals; it includes greater lending and basic investment interactions.

Qualifications

• Education level required: High School or GED or foreign equivalent.
• Minimum 4–5 years customer service and sales experience.
• Ability to train and mentor others on products and platform procedures.

Responsibilities

• Support growth targets by cross-selling and delivering client introductions to the right specialists.
• Provide positive client experience by resolving questions, problems and complaints promptly.
• Execute all sales, service, and banking transactions accurately and compliantly.
• Perform moderately complex projects and comply with regulatory requirements.

Skills

Customer service

Sales

Education

High School/GED

Job description

Flagstar Bank in Shelby Township, MI is seeking a Branch Banking Client Consultant II to resolve client concerns and provide product details that meet their financial needs.

This role focuses on client management and retention, with introductions to Mortgage and Business Banking partners to ensure clients have access to experts who help them achieve their financial goals; it includes greater lending and basic investment interactions.