Branch Banking Client Consultant II: Lending & Advisory

Flagstar Bank; Shelby Township (MI); On-site; USD 23,000 - 37,000; Full time

Job summary

Flagstar Bank’s Shelby Township branch seeks a Branch Banking Client Consultant II to enhance client relationships, handle lending and basic investment conversations, and introduce clients to Mortgage and Business Banking partners. The role emphasizes client management and retention with growth in deposits and loans.

The position requires 4–5 years of customer service/sales experience and the ability to train others on products and procedures, in a fast-paced banking environment.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 4–5 years customer service and sales experience.
• Ability to train and mentor others, including products and platform procedures.

Responsibilities

• Sales: Support growth targets in deposits, loans and non-interest income; connect clients to the right bank experts.
• Client Experience: Deliver positive service by resolving questions and complaints and guiding clients to solutions.
• Risk Management: Execute transactions accurately and in compliance with regulations.

Skills

Customer service

Sales experience

Mentoring/training

Communication

Education

High School / GED

Job description

Flagstar Bank’s Shelby Township branch seeks a Branch Banking Client Consultant II to enhance client relationships, handle lending and basic investment conversations, and introduce clients to Mortgage and Business Banking partners. The role emphasizes client management and retention with growth in deposits and loans.

The position requires 4–5 years of customer service/sales experience and the ability to train others on products and procedures, in a fast-paced banking environment.