Branch Banking Client Advisor I

Flagstar Bank; Okemos (MI); On-site; USD 23,000 - 31,000; Full time

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant I in Okemos, MI to deliver friendly frontline service, perform teller transactions, identify client needs, and support branch growth through education and collaboration with teammates.

The role emphasizes accurate transaction processing, adherence to bank policies, and engagement with clients to match them with appropriate financial solutions while maintaining risk controls and operational standards.

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 1–2 years of customer service, cash handling, or retail experience.
• Experience in Financial Services Industry preferred.

Responsibilities

• Sales Performance: support growth targets and introduce clients to the right bank team for sales initiatives.
• Client Experience: resolve questions, problems, and complaints and deliver client education.
• Risk Management: perform timely, accurate daily financial transactions and adhere to policies.

Skills

Customer service

Cash handling

Retail

Sales

Client engagement

Problem solving

Time management

Education

High School / GED

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant I in Okemos, MI to deliver friendly frontline service, perform teller transactions, identify client needs, and support branch growth through education and collaboration with teammates.

The role emphasizes accurate transaction processing, adherence to bank policies, and engagement with clients to match them with appropriate financial solutions while maintaining risk controls and operational standards.