Branch Banking Client Advisor I

Flagstar; Okemos (MI); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Leave program

Job summary

Flagstar Bank is seeking a Branch Banking Client Consultant I in Okemos, MI. The role delivers frontline client service, conducts teller transactions, and supports branch growth through client education and collaboration with teammates.

The position emphasizes operational accuracy, risk adherence, and customer education to help clients reach their financial goals. Located in Okemos, MI, the role requires a High School level education and 1–2 years of customer service experience within retail or

Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience: 1–2 years of customer service, cash handling, or retail.
• Preferred Qualifications: Experience in Financial Services Industry.

Responsibilities

• Sales Performance: Support team efforts to achieve growth targets in financial performance (all Teller related functions) and primary client acquisition. Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
• Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner. Delivers client engagement and Education. Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.
• Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
• ADDITIONAL ACCOUNTABILITIES: Performs special projects, and additional duties and responsibilities as required. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Skills

Customer service

Cash handling

Retail

Education

High School or GED

Job description

Flagstar Bank is seeking a Branch Banking Client Consultant I in Okemos, MI. The role delivers frontline client service, conducts teller transactions, and supports branch growth through client education and collaboration with teammates.

The position emphasizes operational accuracy, risk adherence, and customer education to help clients reach their financial goals. Located in Okemos, MI, the role requires a High School level education and 1–2 years of customer service experience within retail or