Branch AVP: Growth & Customer Experience (Long Beach)

Citi; New York (NY); Presencial; USD 76.000 - 115.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision coverage

401(k)

Life, accident, and disability保险

Wellness programs

Paid time off packages, vacation

Descripción de la vacante

Citi Long Beach branch is hiring a Branch Manager AVP to lead sales and service teams, drive client growth, and uphold risk and compliance standards. You will collaborate with consumer sales to implement business strategies and staff development.

As a senior on-site leader, you will oversee budgeting, performance management, recruiting, and training while maintaining exceptional customer service and strict branch controls in a fast-paced financial environment.

Formación

• 5-8 years of relevant experience required.
• Previous experience in banking or financial industry preferred.
• Proven experience managing teams.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytic skills.

Responsabilidades

• Administer branch sales, service, control and management of human resources.
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service.
• Execute planning and budgeting activities to ensure branch annual goals are met.
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff.
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction.
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings.
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations.
• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Conocimientos

Experience managing teams

Clear written and verbal communication

Analytic skills

5-8 years of relevant experience

Previous experience in banking or金融行业

Educación

Bachelor's Degree/University degree or equivalent experience

Descripción del empleo

Citi Long Beach branch is hiring a Branch Manager AVP to lead sales and service teams, drive client growth, and uphold risk and compliance standards. You will collaborate with consumer sales to implement business strategies and staff development.

As a senior on-site leader, you will oversee budgeting, performance management, recruiting, and training while maintaining exceptional customer service and strict branch controls in a fast-paced financial environment.