AVP Branch Manager: Lead, Grow & Serve Customers

Enterprise Bank & Trust; Alhambra (CA); On-site; USD 70,000 - 89,000; Full time

Job summary

Enterprise Bank & Trust in California seeks an AVP, Branch Manager to lead daily branch operations and front-end sales management, supervise staff, ensure excellent customer service, and maintain compliance with bank policies.

The role requires a Bachelor's in business or related field (or equivalent), at least three years of banking experience, Mandarin and/or Cantonese fluency, notary where applicable, and strong leadership, communication and cross-selling skills.

Qualifications

• Excellent leadership, interpersonal, customer service and strong organizational skills with a high degree of accuracy.
• Sales management skills to coach associates to meet branch goals.
• Sales and marketing orientation with emphasis on cross-selling bank services.
• Thorough knowledge of bank operations, policies, compliance, and banking regulations.
• Team oriented with a positive attitude and works well with others.
• Strong oral and written communication skills.
• Strong knowledge of all various types of products offered at the bank.
• Excellent problem solving skills.

Responsibilities

• Direct supervision of day-to-day operation of the branch and associates.
• Direct activities of branch associates to ensure complete and efficient customer service.
• Implement company policy pertaining to the cashing of checks and withdrawal of funds from accounts and safe deposit activities.
• Responsible for managing and maintaining compliance with branch operations, including training branch associates on changes to policy and procedure.
• Handles unusual or difficult customer concerns.
• Oversees recruitment and training of branch staff.
• Partners with other departments to support branch operations and compliance.
• Responsible for overall operation and maintenance of bank building, premises and facilities.
• Participates in business development activities.
• Reviews, recommends, implements and oversees all policies and procedures related to the internal and external integrity of the bank security systems and devices.
• Other duties as assigned.

Skills

Leadership

Interpersonal

Customer service

Organizational skills

Sales management

Cross-selling

Communication

Problem solving

Education

Bachelor's degree in business related field

High School Diploma or equivalent

3+ years banking experience

Supervisory experience

Mandarin and/or Cantonese fluency

Tools

Microsoft Word

Excel

Google Suite

Workday

IBS

Salesforce

Job description

Enterprise Bank & Trust in California seeks an AVP, Branch Manager to lead daily branch operations and front-end sales management, supervise staff, ensure excellent customer service, and maintain compliance with bank policies.

The role requires a Bachelor's in business or related field (or equivalent), at least three years of banking experience, Mandarin and/or Cantonese fluency, notary where applicable, and strong leadership, communication and cross-selling skills.