AVP Branch Manager: Sales Growth & Leadership

Citi; Laguna Hills (CA); On-site; USD 76,000 - 115,000; Full time

Job summary

The Citi Branch in Laguna Hills, CA is seeking a Branch Manager to lead a sales and service team within the consumer banking framework. You will drive sales growth, enhance customer loyalty, and oversee daily operations in alignment with Citi policies.

Responsibilities include planning, budgeting, staff development, risk management, and ensuring regulatory compliance. A Bachelor’s degree and 5–8 years of relevant banking experience are preferred. Full-time position with competitive benefits.

Qualifications

• 5-8 years of relevant experience
• Previous experience in banking or financial industry preferred
• Proven experience managing teams
• Consistently demonstrates clear and concise written and verbal communication skills
• Consistently demonstrates analytic skills

Responsibilities

• Administer branch sales, service, control and management of human resources
• Manage staff to ensure all employees are clear on work priorities and activities, and maintain high levels of customer service
• Execute planning and budgeting activities to ensure branch annual goals are met
• Conduct daily huddles and communicate company goals, business strategies, new initiatives, and expectations to all staff
• Monitor performance to ensure branch metrics are met and appropriate action plans are in place to enhance customer satisfaction
• Oversee branch controls and compliance, to effectively manage risk and ensure positive internal audit ratings
• Identify training needs, identify career progression opportunities and partner with staff to create professional development plans as well as perform supervisory duties including performance evaluations, compensation, hiring, disciplinary actions and terminations
• Lead the recruitment/selection of staff across sales and operations roles within the branch and onboarding
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Skills

Team management

Communication skills

Analytical skills

Banking experience

Education

Bachelor’s Degree

Job description

The Citi Branch in Laguna Hills, CA is seeking a Branch Manager to lead a sales and service team within the consumer banking framework. You will drive sales growth, enhance customer loyalty, and oversee daily operations in alignment with Citi policies.

Responsibilities include planning, budgeting, staff development, risk management, and ensuring regulatory compliance. A Bachelor’s degree and 5–8 years of relevant banking experience are preferred. Full-time position with competitive benefits.