Branch Administrative Assistant: Customer & Billing Support

The Addison Group; Hoffman Estates (IL); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Cross-department exposure

Modern office

Wellness programs

Tuition reimbursement

Flexible spending accounts

Life Insurance

Long-term disability

Employee assistance program

Job summary

The Addison Group is hiring a Branch Administrative Assistant in Hoffman Estates, IL. This direct-hire role pays $21–$24/hr based on experience, with schedules including 7:00 AM–3:30 PM or 8:30 AM–5:00 PM, plus two breaks and a 30-minute lunch.

The position provides medical, dental, vision, and 401(k) benefits, and offers exposure to multiple departments within a growing environmental services organization.

Qualifications

• High school diploma or equivalent required.
• 0–4+ years of customer service experience; retail, hospitality, and other customer-facing backgrounds welcome.
• Previous experience handling a high volume of incoming calls preferred.
• Basic Excel proficiency, including data entry, formatting, and familiarity with VLOOKUP.

Responsibilities

• Manage approximately 40–60 incoming customer calls per day, addressing general questions and service-related requests.
• Record customer inquiries and forward requests to the appropriate branch or department.
• Direct incoming calls to the correct personnel and assist with customer concerns.
• Enter and maintain customer account information and service records within internal systems.
• Review reports and supporting paperwork to ensure information is accurate and complete.
• Assist with billing by comparing service documentation against work orders and identifying discrepancies.
• Upload completed paperwork into the billing system for invoice processing.
• Communicate with branch employees and internal departments regarding customer requests.
• Provide general administrative and clerical support as needed.

Skills

Customer service

Written & verbal communication

Attention to detail

Organization

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

The Addison Group is hiring a Branch Administrative Assistant in Hoffman Estates, IL. This direct-hire role pays $21–$24/hr based on experience, with schedules including 7:00 AM–3:30 PM or 8:30 AM–5:00 PM, plus two breaks and a 30-minute lunch.

The position provides medical, dental, vision, and 401(k) benefits, and offers exposure to multiple departments within a growing environmental services organization.