Fleet Admin & Billing Support Specialist

Energy Jobline ZR; Itasca (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Growth focused company

Tenured organization

Friendly work environment

Job summary

Addison Group in Itasca, IL is seeking an Administrative Support Specialist to assist with daily maintenance service operations, billing discrepancies, and records management. The role requires customer-focused communication and the ability to balance multiple tasks in a fast-paced office environment.

Responsibilities include coordinating with repair facilities, processing orders, and providing general administrative support across teams.

Qualifications

• 1–3 years of experience in administrative support, customer service, billing, or a similar office-based role.
• High school diploma or equivalent required; an associate degree or additional coursework is preferred.
• Proficiency in Microsoft Office and the ability to learn new software systems quickly.
• Experience with CRM platforms, billing systems, or fleet management software is beneficial.
• Strong attention to detail and the ability to maintain accurate records.
• Excellent verbal and written communication skills.
• Comfortable handling frequent incoming and outgoing phone calls.
• Ability to organize competing priorities, work independently, and follow tasks through to completion.
• Strong customer service skills, sound judgment, and a proactive approach to resolving issues.
• Experience in automotive services, fleet management, or insurance is a plus but not required.

Responsibilities

• Review billing documentation and invoices for accuracy, research discrepancies, and coordinate follow-up to resolve outstanding items.
• Respond to phone calls and inquiries regarding vehicle repairs, service scheduling, and maintenance updates, directing more complex matters to the appropriate team member.
• Monitor customer requests and service tickets, maintain detailed notes, and follow up to ensure issues are addressed promptly.
• Communicate with repair facilities regarding service progress, parts availability, repair timelines, and vendor participation.
• Enter purchase orders and maintenance-related information into internal systems while ensuring records are complete and accurate.
• Maintain organized files, assist with departmental reporting, distribute incoming mail, and provide general administrative support.
• Track outstanding assignments and prioritize daily tasks to help prevent delays and maintain an efficient workflow.
• Communicate professionally with customers, vendors, and colleagues while providing responsive service and support.

Skills

Customer service

Communication skills

Phone handling

Attention to detail

Time management

Education

High school diploma or equivalent

Associate degree or coursework (preferred)

Tools

Microsoft Office

CRM platforms

Billing systems

Fleet management software

Job description

Addison Group in Itasca, IL is seeking an Administrative Support Specialist to assist with daily maintenance service operations, billing discrepancies, and records management. The role requires customer-focused communication and the ability to balance multiple tasks in a fast-paced office environment.

Responsibilities include coordinating with repair facilities, processing orders, and providing general administrative support across teams.