BPO Quality & Moderation Operations Specialist

TikTok USDS Joint Venture; San Jose (CA); Presencial; USD 90.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid holidays

Descripción de la vacante

TikTok USDS Local Services is hiring a BPO operations and QA professional to support the USDS Local Services team in California. You will oversee onboarding, quality checks, and performance tracking to ensure SLA compliance and project success.

The role partners with global teams, drives process improvements, and maintains vendor relationships while protecting user data and privacy commitments.

Formación

• Bachelor's degree or above in a relevant field.
• 1+ years in BPO operations and/or QA roles in Internet, e-commerce, or O2O industries.
• Understanding of BPO management, SOP/SLA development, productivity standards, and vendor planning.
• Excellent report-writing and presentation skills.

Responsabilidades

• Quality checks and training for BPO onboarding and delivery.
• Track and improve BPO performance to meet SLA and project requirements.
• Oversee relationships with BPO vendors and maintain headcount to meet productivity goals.

Conocimientos

Bachelor's degree

BPO operations experience

BPO management knowledge

Report writing

Educación

Bachelor's degree or above

Descripción del empleo

TikTok USDS Local Services is hiring a BPO operations and QA professional to support the USDS Local Services team in California. You will oversee onboarding, quality checks, and performance tracking to ensure SLA compliance and project success.

The role partners with global teams, drives process improvements, and maintains vendor relationships while protecting user data and privacy commitments.