Policy Infrastructure & Automation Lead

TikTok USDS Joint Venture; Los Angeles (CA); On-site; USD 91,000 - 206,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Parental leave

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

Job summary

TikTok USDS Joint Venture LLC in Los Angeles seeks a Program Manager to partner with Policy Implementation teams, translate requirements into tooling, and deploy compliant content moderation policies for the US market.

You will drive infrastructure projects, measure policy guidance effectiveness using data, write SOPs, and align with global teams to accelerate planning, implementation, and deployment.

Qualifications

• 3 years of experience in program management, product operations, or infrastructure-related roles, preferably in Trust & Safety, policy, or platform/tooling domains.
• Strong organizational and project management skills with experience managing multiple workstreams and deadlines.
• Experience collaborating cross-functionally with policy, operations, product, engineering, and data science teams.
• Excellent written and verbal communication skills, with the ability to work effectively across technical and non-technical audiences.
• Comfortable working in a fast-paced, ambiguous environment and adapting to evolving priorities.
• Problem-solving mindset with an eye for process improvement and operational efficiency.
• Ability to translate user needs into actionable requirements and partner with technical teams to deliver solutions.

Responsibilities

• Partner with USDS Policy Implementation teams to translate requirements into tooling enhancements.
• Be primary contact for technical implementation and compliant deployment of content moderation policies in the US market.
• Coordinate infrastructure projects from planning through execution, tracking timelines and stakeholders.
• Leverage data and tooling to measure policy guidance effectiveness and close resource gaps for USDS enforcement teams.
• Develop and maintain SOPs to support scalability and enforceability of policy positions.
• Collaborate with global teams to align goals for planning, implementation, and deployment.
• Drive automation integration within policy workflows to reduce bottlenecks.

Skills

Program management

Cross-functional collaboration

Policy experience

Communication skills

Fast-paced environment

Requirements translation

Tools

Excel

SQL

Job description

TikTok USDS Joint Venture LLC in Los Angeles seeks a Program Manager to partner with Policy Implementation teams, translate requirements into tooling, and deploy compliant content moderation policies for the US market.

You will drive infrastructure projects, measure policy guidance effectiveness using data, write SOPs, and align with global teams to accelerate planning, implementation, and deployment.