BPO Network Growth Manager - Global Acquisition

Vinted; United States; Remote; USD 46,000 - 63,000; Full time

Benefits offered by this job

Share options programme

25 working days holiday

Newest MacBook models

Mental health support and EAP

Home office budget up to €540

Daily lunch allowance

Comprehensive Medical Coverage

Team-building events

Personal shopping budget

Workation up to 90 days/yr

Job summary

Vinted Go is seeking a BPO Manager to own end-to-end outsourced ops across multiple countries. You will govern vendor performance, manage budgets, and implement scalable processes with strong analytics and cross-functional collaboration.

You will operate in a remote-friendly, international setting, driving KPIs, contracts and playbooks while maintaining a focus on growth and efficiency.

Qualifications

• 3–5 years managing outsourced/BPO ops at scale across countries or multiple vendors
• Experience in sales, acquisition and growth in high-velocity environments
• Track record in vendor performance management — KPIs/SLAs, WBRs/MBRs, accountability
• Budget ownership: forecasting, tracking, and spend optimization across cost centers/vendors
• Able to build structure from unstructured starting points
• Analytical skills with dashboards/reporting tools and CRM
• Excellent stakeholder management and negotiation; hold agencies accountable
• Comfort operating across time zones and cultures in a multi-country footprint
• Languages: fluent in English, French and/or Spanish

Responsibilities

• Own end-to-end relationships with BPO/agency partners across countries: onboarding, day-to-day, escalations, offboarding
• Single point accountability for BPO performance; replace fragmented oversight
• Negotiate and manage contracts, SLAs, and terms with agencies
• Evaluate, select, onboard new BPO partners as we scale into new markets
• Build a standardized operating framework (reporting cadence, WBRs, MBRs, escalation paths) across agencies/countries
• Define and track KPIs/SLAs per agency/market; dashboards for real-time visibility
• Budget: forecast, track spend, report variance across all agencies/countries
• Identify underperforming partners/markets and drive corrective actions
• Scale governance, playbooks; align targets/budgets with Acquisition team

Skills

Vendor management

Budgeting

Data analytics

Languages (English, French, Spanish)

Stakeholder management

Negotiation

Tools

CRM

Job description

Vinted Go is seeking a BPO Manager to own end-to-end outsourced ops across multiple countries. You will govern vendor performance, manage budgets, and implement scalable processes with strong analytics and cross-functional collaboration.

You will operate in a remote-friendly, international setting, driving KPIs, contracts and playbooks while maintaining a focus on growth and efficiency.