Ads Vendor Ops Lead — NA & Global Scale

United States Digital Space LLC; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

the company is an AI research and deployment company seeking to hire a BPO Lead to design and scale outsourced operating models for Ads in North America and beyond. You will partner with Sales, Revenue Operations, Finance, Enablement, Product, and Program Management to shape governance and accountability across vendors and internal teams.

You will drive improvements in seller productivity, advertiser growth, and forecasting accuracy by building scorecards, playbooks, QA programs, and scalable

Qualifications

• 5+ years of experience in vendor operations or outsourced sales.
• Experience in Ads or SMB sales is preferred.
• Strong analytical, cross-functional collaboration and communication skills.

Responsibilities

• Build and scale BPO operating models, governance structures, and performance frameworks for Ads
• Drive results across revenue, pipeline, advertiser acquisition, activation, retention, seller productivity, and quality
• Lead business reviews and executive governance forums with BPO partners and internal stakeholders
• Develop scorecards, forecasts, inspection mechanisms, and escalation processes that surface risks early
• Improve sales quality through playbooks, QA frameworks, coaching programs, and performance analysis
• Partner with Sales, Revenue Operations, Product, Enablement, Finance, and Program teams on new products, markets, and sales motions
• Create workforce and capacity plans aligned to business demand and growth forecasts
• Determine which customer segments and sales motions should be handled by BPO partners versus internal teams
• Use AI, automation, and scalable systems to improve execution, visibility, and seller productivity

Skills

Vendor operations

Commercial operations

Outsourced sales

Scaled revenue organization

Tools

QA frameworks

Playbooks

Forecasting tools

Scorecards

Job description

the company is an AI research and deployment company seeking to hire a BPO Lead to design and scale outsourced operating models for Ads in North America and beyond. You will partner with Sales, Revenue Operations, Finance, Enablement, Product, and Program Management to shape governance and accountability across vendors and internal teams.

You will drive improvements in seller productivity, advertiser growth, and forecasting accuracy by building scorecards, playbooks, QA programs, and scalable