BPO Lifecycle Lead: Process & Governance

Brooksource; United States; On-site; USD 82,656 - 89,544; Part time

Benefits offered by this job

Competitive Health & Dental Benefit plans

Weekly Pay Checks

6 paid Holidays

401K Eligibility

Job summary

A leading IT services firm in the United States is seeking a BPO Lifecycle Process Lead to own the end-to-end lifecycle of Business Process Outsourcing engagements. You will create standard operating procedures, enforce governance controls, and collaborate with various stakeholders to ensure high-quality vendor delivery. The ideal candidate will have a strong background in process architecture and data literacy, with experience in healthcare BPO preferred. This role offers competitive benefits, including health and dental plans and 401K eligibility.

Qualifications

• Demonstrated understanding of BPO Life Cycle.
• Comfortable with dashboards and BI concepts.
• Experience in healthcare BPO is preferred.

Responsibilities

• Create and maintain standard operating procedures and playbooks.
• Develop and enforce technical quality score frameworks.
• Collaborate with security and compliance for validation.

Skills

Process Architecture & Mapping

Data Literacy

Governance Frameworks

Regulatory/Compliance Familiarity

Tools

Lucidchart

Job description

A leading IT services firm in the United States is seeking a BPO Lifecycle Process Lead to own the end-to-end lifecycle of Business Process Outsourcing engagements. You will create standard operating procedures, enforce governance controls, and collaborate with various stakeholders to ensure high-quality vendor delivery. The ideal candidate will have a strong background in process architecture and data literacy, with experience in healthcare BPO preferred. This role offers competitive benefits, including health and dental plans and 401K eligibility.