Lead Process Excellence — Remote & Flexible

Level Up Talent Solutions; United States; Remote; USD 820 - 1,200; Full time

Job summary

Level Up Talent Solutions is seeking a Lead Process Excellence professional to drive process improvement in a BPO/CPO setting. You will lead Green Belt projects, map processes, and develop SOPs while collaborating with Operations and MIS teams.

The role requires a Lean Six Sigma Green Belt with 3–5 years of relevant experience, strong analytical skills, and the ability to manage multiple initiatives in a hybrid setup.

Qualifications

• Certified Lean Six Sigma Green Belt required or equivalent.
• 3–5 years of hands-on experience in process improvement, operations, business analysis, or continuous improvement.
• Experience in a BPO/CPO environment.
• Hands-on experience with DMAIC, root cause analysis, process mapping, and workflow analysis.
• Proficiency in Excel, PowerPoint, and process documentation tools.

Responsibilities

• Lead Green Belt–level improvement projects using DMAIC, RCA, and process mapping.
• Analyze operational data to identify trends, gaps, and opportunities for improvement.
• Collaborate with Operations and cross-functional partners to implement improvements and drive adoption.
• Develop and maintain SOPs, process maps, training materials, and control plans.
• Manage multiple projects and present findings and recommendations to stakeholders.

Skills

Lean Six Sigma Green Belt

3–5 years experience

BPO/CPO experience

DMAIC

Data interpretation

Cross-functional collaboration

Education

Bachelor’s degree in Business, Industrial Engineering, Data Analytics, Operations Management, or a related field

Tools

Microsoft Excel

Power BI

Tableau

Job description

Level Up Talent Solutions is seeking a Lead Process Excellence professional to drive process improvement in a BPO/CPO setting. You will lead Green Belt projects, map processes, and develop SOPs while collaborating with Operations and MIS teams.

The role requires a Lean Six Sigma Green Belt with 3–5 years of relevant experience, strong analytical skills, and the ability to manage multiple initiatives in a hybrid setup.