Box Office Supervisor: VIP Ticketing & Team Leadership

Caesars Entertainment; Las Vegas (NV); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Caesars Entertainment’s Horseshoe Las Vegas is seeking a Box Office Supervisor to oversee ticketing operations on-site. The role guides daily box office activities, trains new hires, and ensures accurate processing of sales, refunds, and guest interactions while maintaining exceptional guest service across CET venues.

The ideal candidate will supervise staff, manage seat inventory, and contribute to growth of ticket sales while upholding Caesars standards of service.

Qualifikationen

• High School Diploma or equivalent required.
• Experience in supervision or management.
• Experience with ticketing systems like Archtics preferred.

Aufgaben

• VIP and Executive ticketing handling as directed by BO Manager/Asst. Manager.
• Seat inventory management as directed by BO Manager.
• Ensure smooth ticket operations and provide guidance to staff.
• Cover Box Office locations and theater operations in absence of Manager/Asst. Manager.
• Review guest complaints and take appropriate action.
• Supervise and train Box Office Sellers.
• Assist with implementing departmental policies and projects.
• Maintain accuracy in all duties.
• Submit new events for on-sale and manage all steps.
• Oversee Seller attendance and over/short tracking.
• Prepare high-level financial reporting for settlements.
• Troubleshoot night-of-show issues (scanning, transfers, fraud, etc.).
• Attend employee engagement meetings and boost morale.

Kenntnisse

Supervisory experience

Decision making

Multitasking

Attention to detail

Strong work ethic

Excel proficiency

Ausbildung

High School Diploma or equivalent

Tools

Archtics Ticketing System

Jobbeschreibung

Caesars Entertainment’s Horseshoe Las Vegas is seeking a Box Office Supervisor to oversee ticketing operations on-site. The role guides daily box office activities, trains new hires, and ensures accurate processing of sales, refunds, and guest interactions while maintaining exceptional guest service across CET venues.

The ideal candidate will supervise staff, manage seat inventory, and contribute to growth of ticket sales while upholding Caesars standards of service.