Box Office Supervisor - Full Time (Horseshoe LV)

Caesars Entertainment; Las Vegas (NV); Vor Ort; USD 40.000 - 60.000; Vollzeit

Zusammenfassung

Caesars Entertainment’s Horseshoe Las Vegas is seeking a Box Office Supervisor to oversee ticketing operations on-site. The role guides daily box office activities, trains new hires, and ensures accurate processing of sales, refunds, and guest interactions while maintaining exceptional guest service across CET venues.

The ideal candidate will supervise staff, manage seat inventory, and contribute to growth of ticket sales while upholding Caesars standards of service.

Qualifikationen

• High School Diploma or equivalent required.
• Experience in supervision or management.
• Experience with ticketing systems like Archtics preferred.

Aufgaben

• VIP and Executive ticketing handling as directed by BO Manager/Asst. Manager.
• Seat inventory management as directed by BO Manager.
• Ensure smooth ticket operations and provide guidance to staff.
• Cover Box Office locations and theater operations in absence of Manager/Asst. Manager.
• Review guest complaints and take appropriate action.
• Supervise and train Box Office Sellers.
• Assist with implementing departmental policies and projects.
• Maintain accuracy in all duties.
• Submit new events for on-sale and manage all steps.
• Oversee Seller attendance and over/short tracking.
• Prepare high-level financial reporting for settlements.
• Troubleshoot night-of-show issues (scanning, transfers, fraud, etc.).
• Attend employee engagement meetings and boost morale.

Kenntnisse

Supervisory experience

Decision making

Multitasking

Attention to detail

Strong work ethic

Excel proficiency

Ausbildung

High School Diploma or equivalent

Tools

Archtics Ticketing System

Jobbeschreibung

Box Office Supervisor - Full Time (Horseshoe LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

A Box Office Supervisor will maintain the consistency and supervision of various shifts, and assist Manager/Assistant Manager with any day-to-day activities. Will instruct and train new hires for the Box Office while assisting in implementing new information and training to existing sellers as needed or required by Box Office Manager/Asst. Manager. Can also process refunds, handle guest situations, and have all the knowledge available for the agents as it is needed at any given time. Box Office Supervisor will effectively impact ticket sales growth for all CET shows and entertainment venues by offering the bet guest experience. Box office Supervisor will coach sellers and inspire growth.

How You Will Create the Extraordinary

• Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Asst. Manager
• Responsible for seat inventory management as directed by the Box Office Manager
• Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
• Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Asst. Manager.
• Review guest complaints and take appropriate action where necessary.
• Supervision and training of new and existing Box Office Sellers.
• Assists with implementation of departmental policies and special projects.
• Accuracy in all job-related duties.
• Submitting new events for on-sale, responsible for all steps in the process of a new on-sale, including placing holds, checking for accuracy, communicating new event info to staff and other properties.
• Responsible for Seller Attendance and Over Short Tracking
• Responsible for High Level Financial Reporting for Settlements
• Troubleshooting various night of show issues such as tickets not scanning, transfer and exchange account issues, fraudulent tickets, etc.
• Attending employee engagement meetings. Implementing various activities, procedures, and outings to boost ticket seller general morale and happiness.

What You Will Need

• High School Diploma or Equivalent
• Strong supervisory and/or management experience
• Ability to make decisions, multitask, prioritize, and work closely with others
• Experience with Ticketmaster’s Archtics Ticketing System Preferred
• Experience working show days in a Box Office
• Above average knowledge of Microsoft Excel
• Extremely close attention to detail
• Strong work ethic and desire to exceed expectations and continue to grow career in the industry

ADDITIONAL REQUIREMENTS

• Lifting, up to 30 lbs.
• Lifting and Setting up stanchions as needed.
• Will stand, walk, climb/balance, stoop/kneel/crouch/crawl
• The noise level occasionally will be very loud

About Us

For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.