Box Office Supervisor — Part-Time with 401(k) Match

Oak View Group; Hartford (CT); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group's PeoplesBank Arena in Hartford, CT is hiring a Part-Time Box Office Supervisor to oversee event-day operations, supervise ticket sellers, and ensure a guest-friendly experience while handling financial tasks and closing procedures.

The role pays $17.50–$18.50 per hour and offers a 401(k) savings plan with company matching; hours include nights, weekends, and holidays. Applicants typically have a high school diploma and 2–3+ years in box office with supervisory experience.

Qualifications

• High school diploma/GED preferred.
• 2-3+ years of box office experience, minimum of 1 year in a supervisory role.
• Advanced experience with a computerized ticketing system.
• Advanced technology skills, including computers and smart phones.
• Experience in an event-driven, fast-paced environment that requires on-the-spot problem-solving.
• Able to develop teamwork amongst ticket sellers and instill the highest level of customer service.
• Excellent organizational and communication skills in both oral and written form.
• Ability to develop and train team members.
• Intermediate computer knowledge including Excel.
• Ability to prioritize and work flexible hours.

Responsibilities

• Supervises and assists ticket sellers during event days/nights, which includes but is not limited to aiding with the sale process and troubleshooting mobile ticket issues and other ticketing needs.
• Delegates job duties, prepares cash drawers, and calculates the daily ticket sales at the end of the shift.
• Maintain and audit cash vault balance for accuracy, calculate daily revenue to coincide with receipts, and prepare and verify deposits accordingly.
• Share responsibilities with other supervisors to include preparing ticket sellers’ schedules, updating window displays, supervising will call and preparing guest services relocations, handling promoter inquiries, and running reports for events.
• Compiles end‑of‑day reports to be used by the finance department.
• Aids guests either in person or via telephone with any questions and/or problems that have been relayed by the ticket sellers.
• Always reinforces a “guest-friendly
• service
• attitude to ensure the highest level of customer service.
• Oversee the physical appearance of the box office.
• Performs all other related duties as needed.

Skills

Box office experience

Supervisory experience

Ticketing software

Computer literacy

Excel

Customer service

Team leadership

Communication skills

Train team members

Problem solving

Education

High school diploma/GED

Tools

Excel

Smartphones

Job description

Oak View Group's PeoplesBank Arena in Hartford, CT is hiring a Part-Time Box Office Supervisor to oversee event-day operations, supervise ticket sellers, and ensure a guest-friendly experience while handling financial tasks and closing procedures.

The role pays $17.50–$18.50 per hour and offers a 401(k) savings plan with company matching; hours include nights, weekends, and holidays. Applicants typically have a high school diploma and 2–3+ years in box office with supervisory experience.