Ticketing & Box Office Specialist – Live Events

Oak View Group; Albany (GA); On-site; USD 11,000 - 16,000; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

Oak View Group (OVG) is seeking a part-time Box Office Attendant to assist with ticket sales and customer service for all ticketed events. You will handle transactions, cash, and change, using the Ticketmaster system and understanding seating configurations to help guests.

The role requires strong customer service, cash handling, and the ability to work a flexible schedule, including early mornings, nights, weekends, and holidays. Benefits include a 401(k) Savings Plan and matching.

Qualifications

• Box office experience preferred but not required.
• Ability to multitask in a fast-paced environment.
• Familiarity with Windows-based computers.
• Possess excellent customer service skills.
• Experience working with the public and cash.
• Ability to work independently and as a productive member of a team.
• Capable of working a flexible schedule and extended hours, including but not limited to working early mornings, nights, weekends, and holidays, in addition to traditional business hours.
• Proven ability to work well with all levels of management.
• Strong analytical and problem-solving skills.

Responsibilities

• Know and understand the operations of the Ticketmaster system.
• Familiarize yourself with each event (ticket prices, discounts, restrictions, reserved or general admission seating).
• Know and understand seating charts and configurations.
• Perform transactions for all events on the ticketing system with efficiency and accuracy.
• Collect proper currency or credit card amount for the purchase of ticket(s) as well as give back the proper number of tickets and correct change.
• Communicate with and satisfy patrons with world‑class customer service.
• Operate the phone and address patrons’ requests for information.
• Reconcile all monies received from ticket sales.
• Maintain confidentiality.
• Additional duties may be assigned by the Box Office Director or Box Office Supervisor.

Skills

Customer service

Cash handling

Multitasking

Teamwork

Problem solving

Ticketing knowledge

Tools

Ticketmaster system

Job description

Oak View Group (OVG) is seeking a part-time Box Office Attendant to assist with ticket sales and customer service for all ticketed events. You will handle transactions, cash, and change, using the Ticketmaster system and understanding seating configurations to help guests.

The role requires strong customer service, cash handling, and the ability to work a flexible schedule, including early mornings, nights, weekends, and holidays. Benefits include a 401(k) Savings Plan and matching.