Box Office Operations Manager

Mississippi Coast Coliseum Commission; Biloxi (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Mississippi Coast Coliseum and Convention Center in Biloxi, MS is seeking a Box Office Assistant to support ticket sales for events and manage seating manifests and cash handling under the Box Office Manager.

The role requires experience in box office operations, proficiency with Ticketmaster and MS Office, flexible hours, and a focus on providing excellent customer service.

Qualifications

• Minimum of five years Box Office experience and three years of managerial experience.
• Bachelor’s degree preferred; degree may substitute for three years of experience.
• Experience with Ticketmaster systems and cash handling.
• Knowledge of office software and basic accounting practices.

Responsibilities

• Set up events, maintain seating manifests, financial records, and settlement of all box office statements.
• Facilitate ticket sales in the computerized system; chart by section, row, and seat; print tickets.
• Maintain accurate count of tickets sold and money received from sellers and parking attendees.
• Ensure excellent customer service and positive box office experience for patrons.
• Safeguard ticket receipts; verify daily cash reports; maintain bookkeeping records; deposit receipts as needed.
• Work extended hours including nights, weekends, and holidays as required.
• Proficient in record keeping and auditing.
• Assist in overall Coliseum operations as assigned.

Skills

Customer service

Multitasking

Communication

Attention to detail

Flexibility

Education

Bachelor’s degree preferred

Degree may substitute for experience

Tools

Ticketmaster

Microsoft Office

Job description

Benefits:

Dental insurance

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Job Title: Box Office Assistant

Position Overview:

Under the general direction of the Box Office Manager, the Box Office Assistant position supports methods of ticket sales for events hosted at the Mississippi Coast Coliseum and Convention Center; coordinates with Manager for the scaling and selling of tickets for all Ticketmaster events; and assists in overseeing the internal controls of daily operations of the Coliseum Box Office

Essential Duties and Responsibilities

Duties and Responsibilities may include, but are not limited to, the following:

• Works with key client and Ticketmaster personnel to set up events, maintain seating manifests, maintain financial records, and manage the preparation, presentation, and settlement of all event box office statements

• Facilitates ticket sales by maintaining and accurately preparing for the sale of tickets within the computerized system, charting by section, row, and seat number, indicating available seating for events and performances, and printing individual tickets.

• Maintains accurate count of tickets sold and money received from ticket sellers and parking lot attendees.

• Helps to ensure that ticket buyers receive good customer service and have a positive experience with the Coliseum Box Office.

• Safeguards ticket receipts by properly accounting for all cash received in the box office, verifying daily cash reports and maintain accurate bookkeeping records regarding sales, and making deposits of ticket receipts appropriately.

• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

• Proficiency in record keeping and/ or auditing

• Contribute to the overall success of the Mississippi Coast Coliseum and Convention Cent by performing all other duties and responsibilities as assigned.

Physical Requirements:

• Ability to stand (or sit) up to 6 hours without a break.

• Ability to lift and/or move up to 25 pounds, sometimes while bending, stooping or reaching above.

Minimum Qualifications

Knowledge of:

• The technical and physical assets of the Mississippi Coast Coliseum and Convention Center, including lighting, sound, communication and stage equipment.

• Event and/or theatrical production management.

• Coliseum Commission safety policies, procedures, and guidelines.

• The installation and dismantling procedures of production crews.

Ability to:

• Work a flexibly schedule, including early mornings, days, evenings, weekends, holidays, and extended workdays for an extended number of days.

• Multi-task and exercise independent judgment.

• Communicate clearly and concisely in written or oral form.

• Maintain an effective working relationship with clients, colleagues, promoters, patrons, and others encountered in the course of employment.

• Operate a personal computer using Microsoft Office, other standard office equipment and Ticket master operating system.

• Operate Microsoft Office applications and scheduling software.

• Work independently, exercising judgment and initiative.

Educational Requirement/Experience

A minimum of five (5) years Box Office experience and three (3) years of managerial experience is required. A bachelor’s degree from an accredited college or university in business, management or similar field preferred.

College degree may substitute for three (3) years of experience.

License

Possession of or ability to obtain a valid Mississippi Driver’s license.