Student Box Office Coordinator - Tickets & Scheduling

Case; Cleveland, Northern (OH, KY); Hybrid; USD 16,000 - 23,000; Full time

Job summary

Case Western Reserve University is seeking a Student Employee Coordinator for the Box Office & MPAC operations. This on-site role supports ticketing, will-call, and guest services while coordinating a team of student assistants. Work includes evenings and weekends with 8–16 hours weekly, starting at $14.00/hour with yearly raises.

Federal Work Study is not required. The Coordinator reports to the Assistant Director of Box Office & Venue Marketing and collaborates on scheduling, communications,

Qualifications

• Night and weekend availability as needed.
• Strong understanding of campus policies and procedures.
• Effective and engaging communication with guests and clients.
• Friendly and outgoing personality.
• Ability to analyze situations and develop solutions.
• Ability to work autonomously and manage multiple tasks.
• Ability to handle multiple responsibilities and adapt to changing needs.

Responsibilities

• Sell, process, and organize ticket sales before and during each event.
• Print, organize and hand out will call tickets prior to shows.
• Assist patrons with ticket/ticket system questions.
• Receive and escalate guest complaints as appropriate.
• Collect and verify patron data across ticketing systems and databases.
• Perform other duties as assigned to support Box Office operations.

Skills

Night/Weekend availability

Policy understanding

Communication skills

Friendly demeanor

Problem solving

Autonomy

Multi-tasking

Job description

Case Western Reserve University is seeking a Student Employee Coordinator for the Box Office & MPAC operations. This on-site role supports ticketing, will-call, and guest services while coordinating a team of student assistants. Work includes evenings and weekends with 8–16 hours weekly, starting at $14.00/hour with yearly raises.

Federal Work Study is not required. The Coordinator reports to the Assistant Director of Box Office & Venue Marketing and collaborates on scheduling, communications,