Box Office Specialist

Red Stag Dinner Theater; Wytheville (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Red Stag Dinner Theatre in Wytheville, VA is seeking a friendly Box Office Associate to help guests plan their visit, purchase tickets, and enjoy a smooth experience from the first call to showtime.

This role is ideal for someone who loves people, stays calm during busy periods, and can balance customer service with accurate ticketing and reservations.

Qualifications

• Strong customer service and communication skills.
• Comfortable using computers and ticketing software.
• Able to multitask in a fast-paced environment.
• Dependable, professional, and positive demeanor.
• Previous box office, hospitality, retail, or administrative experience; training available.

Responsibilities

• Answering phone calls and assisting guests with ticket purchases, reservations, and questions
• Processing payments and maintaining accurate customer/order information
• Helping guests understand show dates, seating, menus, group options, and policies
• Supporting will call, check-in, and day-of-show box office operations
• Communicating clearly with guests, coworkers, and management
• Keeping the box office organized and guest-focused during busy periods

Skills

Customer service

Communication

Multitasking

Professionalism

Reliability

Tools

Ticketing software

Job description

Red Stag Dinner Theatre is looking for a friendly, organized Box Office Associate to help guests plan their visit, purchase tickets, and have a smooth experience from the first phone call to showtime.

This role is a great fit for someone who enjoys working with people, stays calm when things get busy, and can balance customer service with accurate ticketing and reservation details.

Responsibilities include:

• Answering phone calls and assisting guests with ticket purchases, reservations, and questions
• Processing payments and maintaining accurate customer/order information
• Helping guests understand show dates, seating, menus, group options, and policies
• Supporting will call, check-in, and day-of-show box office operations
• Communicating clearly with guests, coworkers, and management
• Keeping the box office organized and guest-focused during busy periods

The ideal candidate:

• Has strong customer service and communication skills
• Is comfortable using computers and learning ticketing software
• Can multitask in a fast-paced environment
• Is dependable, professional, and positive
• Has previous box office, hospitality, retail, or administrative experience, though we’re willing to train the right person

Evening and weekend availability may be required based on the show schedule.