Box Office Representative - On-Call-Seasonal

Ocean Casino Resort; Atlantic City (NJ); On-site; USD 19,000 - 26,000; Part time

Benefits offered by this job

Free meal on shift

Free Parking

Training & Development

Job summary

Ocean Casino Resort in Atlantic City is seeking a friendly Box Office Representative (On-Call) to assist guests with ticket purchases, Will Call distribution, and seating information at the venue box office.

This role requires at least 1 year of guest service experience in a high-volume resort setting, proficiency with Word and Excel, and strong English communication skills. On-call shifts include weekends and holidays with paid benefits such as a free meal on shift and free parking.

Qualifications

• 1-year guest service experience in high volume Resort, hotel or cruise line.
• Proficiency in standard computer programs including word and excel
• Ability to effectively communicate in English (Read, Write, Speak & Understand)

Responsibilities

• Act as the primary liaison between the Box Office and patrons, ushers, and security by aiding with seating or ticket issues
• Operate the Box Office window assisting guests with ticket purchases in person or answering guest inquiries over the phone.
• Performs all other related and compatible duties as assigned
• Greet guests who come to the Box Office in a friendly and helpful manner
• Provide information on available seating and ticket prices for current and upcoming venue events.
• Sell admission tickets to guests; provide correctly printed paper or mobile tickets.
• Complete all sales accurately, providing correct change and credit card receipts, if applicable.
• Examine guests’ valid ID and correctly distribute “Will Call” tickets
• Provide general venue knowledge, such as locations of restrooms, concessions, etc.

Skills

Guest service

Communication

Computer literacy

Job description

About the Role

The Box Office Representative (On-Call) reports to the Manager Box Office and is responsible for the guest experience as it relates to box office operations, and adherence to standard operating procedures.

Position Responsibilities

• Act as the primary liaison between the Box Office and patrons, ushers, and security by aiding with seating or ticket issues


• Operate the Box Office window assisting guests with ticket purchases in person or answering guest inquiries over the phone.


• Performs all other related and compatible duties as assigned


• Greet guests who come to the Box Office in a friendly and helpful manner


• Provide information on available seating and ticket prices for current and upcoming venue events.


• Sell admission tickets to guests; provide correctly printed paper or mobile tickets.


• Complete all sales accurately, providing correct change and credit card receipts, if applicable.


• Examine guests’ valid ID and correctly distribute “Will Call” tickets


• Provide general venue knowledge, such as locations of restrooms, concessions, etc.

Essential Functions

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.


• Ability to work under pressure in a fast-paced environment with multiple priorities.


• Must be able to stand for an entire shift and be able to move throughout the hotel area


• Must be able to work holidays, weekends and flexible shift hours


• Must have ability to sit and work from a computer for extended periods


• Must have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time

What’s Required

• 1-year guest service experience in high volume Resort, hotel or cruise line


• Proficiency in standard computer programs including word and excel


• Ability to effectively communicate in English (Read, Write, Speak & Understand)

• Free meal on shift


• Training & Development


• Free Parking

Pay Rate: $16.50/HR