Box Office & Registration Systems Supervisor

City of Mesa; Mesa (AZ); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

City of Mesa Benefits

Job summary

City of Mesa is seeking a Box Office/Registration Supervisor to lead ticket operations for the Mesa Arts Center. You will plan and supervise sales, customer service, and financial reporting, while managing the ticketing system, events, and class registrations.

The role also includes staff training and implementing system enhancements to improve efficiency. Responsibilities include supervising staff, configuring hardware/software for ticketing, managing budgets, and producing daily reports.

Qualifications

• Bachelor's degree required in Business, Accounting, Computer Science, or related field.
• 3–5 years of box office supervision experience with at least 3 years of technical aspects of systems enhancements and support.
• 1–3 years of computer systems experience.

Responsibilities

• Plan, organize, and supervise professional sales, accounting, and customer service work for ticket operations and class registrations.
• Manage computer ticket system, program events/seasons, and configure hardware/software for ticketing.
• Develop and implement box office policies, supervise staff, and provide daily reports and budget monitoring.
• Oversee box office and class registration software, training, and AIM for tax/licensing questions and reports.
• Provide administrator on duty support and maintain ticket transaction records and customer databases.

Skills

Box office supervision

Technical systems support

Budgeting / reporting

Customer service

Education

Bachelor's Degree in Business, Accounting, Computer Science, or related field

Tools

Ticketing system administration

Email blast software

Sales analytics tools

Job description

City of Mesa is seeking a Box Office/Registration Supervisor to lead ticket operations for the Mesa Arts Center. You will plan and supervise sales, customer service, and financial reporting, while managing the ticketing system, events, and class registrations.

The role also includes staff training and implementing system enhancements to improve efficiency. Responsibilities include supervising staff, configuring hardware/software for ticketing, managing budgets, and producing daily reports.