Box Office/Registration Supervisor

City of Mesa; Mesa (AZ); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

City of Mesa Benefits

Job summary

City of Mesa is seeking a Box Office/Registration Supervisor to lead ticket operations for the Mesa Arts Center. You will plan and supervise sales, customer service, and financial reporting, while managing the ticketing system, events, and class registrations.

The role also includes staff training and implementing system enhancements to improve efficiency. Responsibilities include supervising staff, configuring hardware/software for ticketing, managing budgets, and producing daily reports.

Qualifications

• Bachelor's degree required in Business, Accounting, Computer Science, or related field.
• 3–5 years of box office supervision experience with at least 3 years of technical aspects of systems enhancements and support.
• 1–3 years of computer systems experience.

Responsibilities

• Plan, organize, and supervise professional sales, accounting, and customer service work for ticket operations and class registrations.
• Manage computer ticket system, program events/seasons, and configure hardware/software for ticketing.
• Develop and implement box office policies, supervise staff, and provide daily reports and budget monitoring.
• Oversee box office and class registration software, training, and AIM for tax/licensing questions and reports.
• Provide administrator on duty support and maintain ticket transaction records and customer databases.

Skills

Box office supervision

Technical systems support

Budgeting / reporting

Customer service

Education

Bachelor's Degree in Business, Accounting, Computer Science, or related field

Tools

Ticketing system administration

Email blast software

Sales analytics tools

Job description

Description/Duties

The first review of all applications will be on Tuesday, September 8, 2026. A Box Office/Registration Supervisor is responsible for planning, organizing, supervising professional sales, accounting, customer service work, and technical systems enhancements and support relating to ticket operations and class registration for the Mesa Arts Center. Responsibilities include: managing the computer ticket system; programming, setting up, and configuring event and season information for the Mesa Arts Center; developing the procedures and technical set up of hardware and software, network configuration, and security for ticket scanning devices for the Mesa Arts Center; managing the email blast client, including training staff to use the email correspondence tool; and analysis of ticketing software to meet departmental needs and improve efficiencies. Duties also include: data collection and reporting; managing the phone automated call distribution system and other equipment; managing season/series sales, group sales, single ticket sales, gallery admissions, membership sales, and renewals; managing the customer database; and preparing and monitoring the box office operating budget. In addition, the employee supervises and trains the Assistant Box Office/Registration Supervisors who assist with preparing reports and data extracts; developing and implementing box office operating and sales policies and procedures; setting up and monitoring satellite/secondary box offices at rental group sites; programming events and seasons; maintaining box office sales, receipts, and ticket transaction records; and providing marketing and facilities management personnel daily box office reports, settlements, and statistical data for each event. The Box Office/Registration Supervisor also oversees the supervision and management of class registration and financial set up of classes in the ticketing platform; school show registration and the associated administrative tasks; event space sales for Mesa Arts Center Festivals including updating festival details online and training staff to respond to tax and licensing questions; sales and attendance reporting; communication with instructors and students; and training of box office staff. The Box Office /Registration Supervisor provides administrator on duty support and performs related duties as required. This class is distinguished from the Assistant Box Office/Registration Supervisor by the overall responsibility of the Box Office/Registration Supervisor for the operations of the box office and class registration functions, and broader scope of responsibilities including system and software technical support, maintenance, and enhancements to support the department’s needs. Supervision is received from the Deputy Director – Arts and Culture who reviews work through meetings, conferences, reports, and results achieved. Work is subject to irregular hours (evenings, weekends, and holidays), sometimes on short notice. This class is FLSA exempt-administrative.

Please refer to the link below for The Full Job Description And Additional Information Regarding Assignments, preferred qualifications, and essential functions.

Link To Job Description

https://apps.mesaaz.gov/JobDescriptions/Documents/JobDescriptions/cs4246.pdf

A Summary of City of Mesa Benefits is linked here.

Employee Values

All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Minimum Qualifications Required.

Any combination of training, education, and experience equivalent to graduation from an accredited college or university with a Bachelor’s Degree in Business, Accounting, Computer Science, or a related field. Considerable (3 – 5 years) experience in box office supervision including at least three (3) years’ experience with the technical aspects of maintaining and implementing systems enhancements, and providing technical system support for ticket operations and/or class registration. Good (1 – 3 years) computer systems experience.

01 Did you graduate from an accredited college or university with a Bachelor's Degree (or higher) in Business, Accounting, Computer Science or a related field? **To receive education credit, you MUST fully detail your degree(s) and major(s) on your application. Information provided only on a resume will NOT be considered.**

• Yes
• No

02 How many years of experience do you have in box office supervision? Please detail this experience on your application.

• None
• Some but less than 3 years
• 3 years or more but less than 5 years
• 5 years or more but less than 7 years
• 7 years or more

03 Please describe your experience in box office supervision below; including employment dates and names of employer(s). If none, type N/A. **To receive credit, you MUST fully detail this experience on your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed, detailed application.**

04 How many years of experience do you have with the technical aspects of maintaining and implementing systems enhancements, providing technical system support for ticket operations and/or class registration? Please detail this experience on your application.

• None
• Some but less than 3 years
• 3 years or more

05 Please describe your experience with the technical aspects of maintaining and implementing systems enhancements, providing technical system support for ticket operations and/or class registration below; including employment dates and names of employer(s). If none, type N/A. **To receive credit, you MUST fully detail this experience on your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed, detailed application.**

06 How many years computer systems experience do you have? Please detail this experience on your application.

• None
• Some but less than 1 year
• 1 year or more but less than 3 years
• 3 years or more

07 Briefly describe your computer systems experience below; include employment dates and names of employer(s). If none, type N/A. **To receive credit, you MUST fully detail this experience on your application. Incomplete applications or responses such as "see resume" will not be considered. Resumes will not be accepted in lieu of a completed, detailed application.**

• Required Question