Box Office & Registration Ops Lead

City of Mes; Mesa (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

City of Mesa is seeking a Box Office/Registration Supervisor to lead ticket operations and class registration for the Mesa Arts Center. You will supervise sales, budgeting, and technical systems enhancements while ensuring accurate reporting and data integrity.

The role requires 3–5 years in box office supervision, strong technical skills in ticketing systems, and experience with system enhancements and staff training. Evening, weekend, and holiday hours are expected.

Qualifications

• Graduation from an accredited college or university with a Bachelor's Degree in Business, Accounting, Computer Science, or a related field.
• Considerable (3 – 5 years) experience in box office supervision including at least three (3) years’ experience with the technical aspects of maintaining and implementing systems enhancements, and providing technical system support for ticket operations and class registration.
• Good (1 – 3 years) computer systems experience.

Responsibilities

• Plan, organize, supervise professional sales, accounting, and customer service work at the Mesa Arts Center.
• Manage computer ticket system, and configure event and season information.
• Develop procedures and technical setup of hardware/software, network configuration, and security for ticket scanning devices.
• Oversee email blast client and train staff to use it.
• Analyze ticketing software to meet department needs and improve efficiencies.
• Produce and monitor reports, data extracts, and box office statistics.
• Supervise and train Assistant Box Office/Registration Supervisors.
• Set up satellite/secondary box offices at rental group sites.
• Maintain box office sales records and settlements for events.
• Provide admin on duty support as needed.

Skills

Box office supervision

Ticket operations

Class registration

Systems enhancements

Technical support

Education

Bachelor's degree in Business

Bachelor's degree in Accounting

Bachelor's degree in Computer Science

Related field

Tools

Ticketing system

Email blast client

Job description

City of Mesa is seeking a Box Office/Registration Supervisor to lead ticket operations and class registration for the Mesa Arts Center. You will supervise sales, budgeting, and technical systems enhancements while ensuring accurate reporting and data integrity.

The role requires 3–5 years in box office supervision, strong technical skills in ticketing systems, and experience with system enhancements and staff training. Evening, weekend, and holiday hours are expected.