Guest Experience Box Office Specialist

Colorado Mesa University; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

Colorado Mesa University seeks a Box Office Attendant to welcome audiences, assist with seating, and process ticket purchases for performances. The role requires handling cash and various payment methods, strong customer service, and the ability to navigate ticketing software.

Candidates should be comfortable with in-person interactions, maintaining a professional appearance, and supporting will call/guest list operations. Evening and weekend availability is often required.

Qualifications

• Experience handling cash and accepting various payment methods (cash, credit).
• Proficiency with Microsoft Office, Excel, and Google Sheets.
• Experience or preference for working on a venue ticketing platform.

Responsibilities

• Greet patrons and assist them with seating.
• Assist customers with ticketing and purchases using multiple methods.
• Scan tickets for performance eligibility.
• Resolve patron seating conflicts and escalate to House Manager when needed.
• Maintain professional appearance and friendly demeanor.
• Assist with will call and guest list management.
• Distribute tickets and check IDs as required.
• Reconcile sales, receipts, and reports accurately.
• Provide ticketing information to management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Friendly demeanor

Humor

Problem solving

Follow instructions

Flexible schedule

Tools

Microsoft Office

Excel

Google Sheets

Ticketing platform

Job description

Colorado Mesa University seeks a Box Office Attendant to welcome audiences, assist with seating, and process ticket purchases for performances. The role requires handling cash and various payment methods, strong customer service, and the ability to navigate ticketing software.

Candidates should be comfortable with in-person interactions, maintaining a professional appearance, and supporting will call/guest list operations. Evening and weekend availability is often required.