Box Office Lead - Sales & Guest Experience

Formula 1 Las Vegas Grand Prix; Las Vegas (NV); Presencial; USD 52.000 - 65.000; Jornada completa

Descripción de la vacante

Las Vegas Grand Prix, Inc. seeks a Box Office Supervisor to oversee daily ticketing operations at the Grand Prix Plaza, ensure exceptional guest service, and drive sales while coaching frontline agents.

You will work closely with the Box Office Manager and Guest Experience Managers to manage attendance, capacity, and guest flow. The role involves leading schedules, training, performance coaching, and reporting on KPIs such as ticket sales, upsell conversion, and guest satisfaction.

Formación

• Bachelor's degree preferred in Business, Hospitality, Tourism, Operations, Entertainment Management, or related field.
• 2+ years of leadership experience in ticketing, admissions, attractions, entertainment, hospitality, retail, sales, or a related guest-facing environment.
• Proven experience leading teams and achieving sales, revenue, service, and operational performance goals.
• Demonstrated ability to coach employees on sales techniques, guest engagement, and product knowledge.

Responsabilidades

• Lead daily Box Office operations, ensuring efficient workflows, exceptional guest service, and adherence to established procedures.
• Supervise, coach, and support Box Office Agents while fostering a culture of accountability, teamwork, and continuous improvement.
• Assist with training, onboarding, and development of team members, helping ensure strong product knowledge, sales skills, and operational consistency.
• Drive performance against KPIs, including ticket sales, upsell conversion rates, guest satisfaction scores, transaction accuracy, and labor productivity.
• Actively coach team members on sales techniques and guest engagement, ensuring guests are educated on all Grand Prix Plaza attractions, experiences, promotions, and special events.

Conocimientos

Leadership

Guest service

Sales skills

Coaching

Educación

Bachelor's degree preferred in Business, Hospitality, Tourism, Operations, Entertainment Management, or related field

Descripción del empleo

Las Vegas Grand Prix, Inc. seeks a Box Office Supervisor to oversee daily ticketing operations at the Grand Prix Plaza, ensure exceptional guest service, and drive sales while coaching frontline agents.

You will work closely with the Box Office Manager and Guest Experience Managers to manage attendance, capacity, and guest flow. The role involves leading schedules, training, performance coaching, and reporting on KPIs such as ticket sales, upsell conversion, and guest satisfaction.