Box Office Supervisor

Formula 1 Las Vegas Grand Prix; Las Vegas (NV); Presencial; USD 52.000 - 65.000; Jornada completa

Descripción de la vacante

Las Vegas Grand Prix, Inc. seeks a Box Office Supervisor to oversee daily ticketing operations at the Grand Prix Plaza, ensure exceptional guest service, and drive sales while coaching frontline agents.

You will work closely with the Box Office Manager and Guest Experience Managers to manage attendance, capacity, and guest flow. The role involves leading schedules, training, performance coaching, and reporting on KPIs such as ticket sales, upsell conversion, and guest satisfaction.

Formación

• Bachelor's degree preferred in Business, Hospitality, Tourism, Operations, Entertainment Management, or related field.
• 2+ years of leadership experience in ticketing, admissions, attractions, entertainment, hospitality, retail, sales, or a related guest-facing environment.
• Proven experience leading teams and achieving sales, revenue, service, and operational performance goals.
• Demonstrated ability to coach employees on sales techniques, guest engagement, and product knowledge.

Responsabilidades

• Lead daily Box Office operations, ensuring efficient workflows, exceptional guest service, and adherence to established procedures.
• Supervise, coach, and support Box Office Agents while fostering a culture of accountability, teamwork, and continuous improvement.
• Assist with training, onboarding, and development of team members, helping ensure strong product knowledge, sales skills, and operational consistency.
• Drive performance against KPIs, including ticket sales, upsell conversion rates, guest satisfaction scores, transaction accuracy, and labor productivity.
• Actively coach team members on sales techniques and guest engagement, ensuring guests are educated on all Grand Prix Plaza attractions, experiences, promotions, and special events.

Conocimientos

Leadership

Guest service

Sales skills

Coaching

Educación

Bachelor's degree preferred in Business, Hospitality, Tourism, Operations, Entertainment Management, or related field

Descripción del empleo

Grand Prix Plaza, home of the Formula 1 Heineken Las Vegas Grand Prix, is a world-class entertainment and event destination spanning approximately 39 acres in the heart of the Las Vegas Grand Prix circuit. The 300,000-square-foot facility features immersive Formula 1 attractions, premium hospitality experiences, event and meeting venues, retail, food and beverage offerings, and year-round activations that attract guests from across the globe.

Box Office Supervisor is responsible for supporting the daily operation of the Grand Prix Plaza Box Office while ensuring exceptional guest service, efficient ticketing operations, and achievement of departmental goals. This position provides direct supervision to frontline team members, actively coaches team members, develops leadership skills, and supports the Box Office Manager in achieving departmental objectives. This position plays a critical role in creating a sales-focused culture where team members do more than process transactions by educating guests about Grand Prix Plaza attractions, experiences, promotions, and special events while maximizing sales opportunities and enhancing the guest experience.

The Supervisor works closely with the Box Office Manager as well as Guest Experience Managers and Supervisors to coordinate attendance, attraction capacity, guest flow, operational changes, and service recovery.

Responsibilities

• Lead daily Box Office operations, ensuring efficient workflows, exceptional guest service, and adherence to established procedures.
• Supervise, coach, and support Box Office Agents while fostering a culture of accountability, teamwork, and continuous improvement.
• Assist with training, onboarding, and development of team members, helping ensure strong product knowledge, sales skills, and operational consistency.
• Drive performance against key performance indicators (KPIs), including ticket sales, upsell conversion rates, guest satisfaction scores, transaction accuracy, and labor productivity.
• Actively coach team members on sales techniques and guest engagement, ensuring guests are educated on all Grand Prix Plaza attractions, experiences, promotions, and special events.
• Assist in resolving guest concerns, service recovery situations, and operational issues in a professional and timely manner.
• Support scheduling, daily staffing adjustments, opening and closing procedures, and operational readiness throughout each shift.
• Serve as Manager on Duty for the department when assigned, making operational decisions and ensuring uninterrupted service.
• Assist the Box Office Manager with reporting, performance tracking, process improvement initiatives, and other departmental projects.

Qualifications

• Bachelor's degree preferred in Business, Hospitality, Tourism, Operations, Entertainment Management, or a related field.
• 2+ years of leadership experience in ticketing, admissions, attractions, entertainment, hospitality, retail, sales, or a related guest-facing environment.
• Proven experience leading teams and achieving sales, revenue, service, and operational performance goals.
• Demonstrated ability to coach employees on sales techniques, guest engagement, and product knowledge.
• Strong troubleshooting, problem-solving, organizational, and decision-making skills with the ability to adapt to changing operational needs.
• Excellent leadership, communication, and interpersonal skills, with the ability to build relationships and effectively lead teams.
• The ideal candidate will have previous experience working in a timed-entry attraction, capacity-controlled immersive entertainment experience, museum, or live entertainment environment.

Work Schedule

• This is a full-time position that works a flexible schedule including weekdays, weekends, evenings, and holidays.

Seasonal & Event-based Responsibilities

• This role includes a seasonal period during which responsibilities extend beyond standard operations. During load-in and load-out of the Grand Prix Plaza facility, race week activations, and other special projects, this position may support non-traditional functions that fall outside a routine. Flexibility, cross-functional collaboration, and adaptability are essential and required during these high-impact times.

Physical Demands

• Physical ability to walk, stand, take stairs/elevators/escalators, and navigate the elements during the day and night.
• May need to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to handle exposure to loud noises at live events, attractions, entertaining programs, and crowds.
• Must be able to lift, push, and pull up to 50 pounds at times.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.