Box Office Manager

Formula 1 Las Vegas Grand Prix; Las Vegas (NV); Presencial; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

The Box Office Manager at Formula 1 Las Vegas Grand Prix oversees the Box Office operations for Grand Prix Plaza, ensuring guest-focused service, accurate ticketing transactions, and revenue accountability. This role partners with Guest Experience leadership to deliver exceptional guest arrivals and experiences during race week and events.

Responsibilities include coaching a high-performing team, managing ticketing systems and promotions, and driving attendance and revenue growth through guest

Formación

• Bachelor's degree in Business, Hospitality, Tourism, Operations, or related field preferred.
• 3+ years of leadership experience in ticketing, admissions, attractions, entertainment, hospitality, retail, sales, or related guest-facing environment.
• Proven ability to coach employees on sales techniques, guest engagement, and product knowledge.
• Strong understanding of point-of-sale systems and revenue accountability.
• Experience in high-volume, live entertainment settings.

Responsabilidades

• Lead the daily operation of the Box Office, ensuring exceptional guest service and achievement of departmental goals.
• Train, coach, schedule, and develop Box Office Supervisors and Agents.
• Establish and monitor KPIs such as ticket sales, upsell conversion, per-cap spending, and labor productivity.
• Drive revenue growth by educating guests on Grand Prix Plaza attractions, experiences, packages, and events.
• Maintain expertise in ticketing systems, pricing, inventory management, promotions, and procedures.
• Assist with escalated guest situations involving ticket purchases, refunds, rebooking, or accessibility needs.
• Monitor guest feedback and implement strategies to improve guest experience and resolve concerns.

Conocimientos

Ticketing leadership

Guest service

Staff coaching

Sales analytics

Educación

Bachelor's degree preferred

Herramientas

POS systems

Ticketing platforms

Descripción del empleo

Grand Prix Plaza, home of the Formula 1 Heineken Las Vegas Grand Prix, is a world-class entertainment and event destination spanning approximately 39 acres in the heart of the Las Vegas Grand Prix circuit. The 300,000-square-foot facility features immersive Formula 1 attractions, premium hospitality experiences, event and meeting venues, retail, food and beverage offerings, and year-round activations that attract guests from across the globe.

The Box Office Manager is responsible for the safe, efficient, and guest-focused operation of the Grand Prix Plaza Box Office. This position oversees ticketing operations, revenue generation, staffing, training, financial accountability, and guest service while ensuring operational excellence and achievement of departmental goals.

Reporting to the Director of Guest Experience, this role works in close partnership with the Guest Experience Managers and Supervisors to ensure an efficient, accurate, and guest-focused arrival and ticketing experience. The Box Office Manager will serve as the operational subject matter expert for Ventrata ticketing and Adyen payment processing within Guest Experience.

The Box Office Manager leads a high-performing sales and service team that does more than process transactions. This position is responsible for creating a culture focused on educating guests about Grand Prix Plaza's attractions, experiences, events, and offerings while driving attendance, revenue growth, guest satisfaction, and operational efficiency.

Responsibilities

• Lead the daily operation of the Box Office, ensuring exceptional guest service, efficient transaction processing, and achievement of departmental goals.
• Train, coach, schedule, and develop Box Office Supervisors and Agents while fostering a culture of accountability, engagement, and continuous improvement.
• Establish and monitor key performance indicators (KPIs), including ticket sales, upsell conversion rates, per-cap spending, guest satisfaction, transaction accuracy, and labor productivity.
• Drive revenue growth by ensuring team members actively educate guests on Grand Prix Plaza attractions, experiences, packages, promotions, and special events.
• Maintain expertise in ticketing systems, pricing structures, inventory management, promotions, and operational procedures.
• Personally assist with escalated guest situations involving ticket purchases, reservations, refunds, rebooking, accessibility needs, promotional offers, or attraction availability.
• Monitor guest feedback and service trends, implementing strategies to enhance the guest experience and resolve concerns effectively.
• Collaborate with Operations, Marketing, Sales, and Attractions teams to support attendance goals, promotions, events, and business initiatives.
• Ensure compliance with company policies, safety standards, operating procedures, and all applicable regulations.
• Analyze department performance and prepare reports, recommendations, and action plans to improve operational efficiency, guest satisfaction, and revenue results.

Qualifications

• Bachelor's degree in Business, Hospitality, Tourism, Operations, Entertainment Management, or a related field preferred.
• 3+ years of leadership experience in ticketing, admissions, attractions, entertainment, hospitality, retail, sales, or a related guest-facing environment.
• Proven experience leading teams and achieving sales, revenue, service, and operational performance goals.
• Strong understanding of point-of-sale systems and revenue accountability.
• Demonstrated ability to coach employees on sales techniques, guest engagement, and product knowledge.
• Strong troubleshooting, problem-solving, organizational, and decision-making skills with the ability to adapt to changing operational needs.
• Excellent leadership, communication, and interpersonal skills, with the ability to build relationships and effectively lead teams in a fast-paced environment.
• The ideal candidate brings experience from both ticketed attractions and live entertainment, understands the pace and complexity of high-volume guest operations.

Work Schedule

• This is a full-time position that works a flexible schedule including weekdays, weekends, evenings, and holidays.

Seasonal & Event-based Responsibilities

• This role includes a seasonal period during which responsibilities extend beyond standard operations. During load-in and load-out of the Grand Prix Plaza facility, race week activations, and other special projects, this position may support non-traditional functions that fall outside a routine. Flexibility, cross-functional collaboration, and adaptability are essential and required during these high-impact times.

Physical Demands

• Physical ability to walk, stand, take stairs/elevators/escalators, and navigate the elements during the day and night.
• May need to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to handle exposure to loud noises at live events, attractions, entertaining programs, and crowds.
• Must be able to lift, push, and pull up to 50 pounds at times.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Las Vegas Grand Prix, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), parental status, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.